I accidentally deleted an online account

with My Heritage and now I seem unable to contact them to be able to retrieve it, their help pages are anything but helpful and and contact us dosen't seem to give you nay contact options.

Can anybody help, or will I just have to get my DNA done again with a different company?

Why do these companies seem to make it so hard to contact them?, Why the need for going round in circles? Is this some marketing gimmick, deliberate obfuscation or the enshitification of the internet?

Parents Reply Children
  • It's OK, I know you were joking, and I do sometimes say things that will make you laugh

  • I think you've misunderstood.  Or one of us phrased something badly.

    I know you aren't my Nan.  Or my Gran. 

    But you do continue to make me laugh (and I am fairly sure some of it is deliberate) 


    If not...

    We were just having a long and jokey-ish conversation that went in many directions.   It just so happened that it was on your thread....    (hangs head in shame etc etc) 

    A is just someone I clicked with instantly.  It doesn't happen often.  

    Wishing you a pleasant - electronics free - evening.  

  • I don't think I'm your Nan, all my Grandchildren are in Australia, I won't call you a grandkid, because neither of us are bl00dy goats!

    Oh no! what did I admit too?