I accidentally deleted an online account

with My Heritage and now I seem unable to contact them to be able to retrieve it, their help pages are anything but helpful and and contact us dosen't seem to give you nay contact options.

Can anybody help, or will I just have to get my DNA done again with a different company?

Why do these companies seem to make it so hard to contact them?, Why the need for going round in circles? Is this some marketing gimmick, deliberate obfuscation or the enshitification of the internet?

  • It's OK, I know you were joking, and I do sometimes say things that will make you laugh

  • I think you've misunderstood.  Or one of us phrased something badly.

    I know you aren't my Nan.  Or my Gran. 

    But you do continue to make me laugh (and I am fairly sure some of it is deliberate) 


    If not...

    We were just having a long and jokey-ish conversation that went in many directions.   It just so happened that it was on your thread....    (hangs head in shame etc etc) 

    A is just someone I clicked with instantly.  It doesn't happen often.  

    Wishing you a pleasant - electronics free - evening.  

  • I don't think I'm your Nan, all my Grandchildren are in Australia, I won't call you a grandkid, because neither of us are bl00dy goats!

    Oh no! what did I admit too?

  • I'm innocent. I know not of this code you speak!

    At least you had the decency to laugh before you lied  Laughing

  • his is code for:

    It wasn't me to blame, honestly!   I'm actually the good person here, I just had a momentary lapse of judgment ! 

    Lol Joy

    I'm innocent. I know not of this code you speak!

  • All jokes aside: that is so typical of businesses, fast to take money but then contacting them for help and itโ€™s like getting in to Fort Knox.

    This is code for:

    It wasn't me to blame, honestly!   I'm actually the good person here, I just had a momentary lapse of judgment !  Wink

    (Teasing as I'm sure you know Laughing)

  • it could have been anyone!

    it wasn't anyone, it was you !   Laughing


  • All jokes aside: that is so typical of businesses, fast to take money but then contacting them for help and itโ€™s like getting in to Fort Knox.

  • I have a very common face, it could have been anyone!

  • *quietly leaves while whistling*

    but I saw you leave Laughing

  • Websites are basically electrical and they use silicon chips, of course I can break them and generally make them go wrong, I could give you a list of all the mishaps and things that have gone noticably wrong, there are probably many more where I just think the thing was broken before I picked it up

  • *quietly leaves while whistling* Angel

  • I'm not from Wales, I'm from England, I've just lived here long enough to be accepted as local.

  • Thats one of the problems, I can't find my account ID, I know they do their best to make these things secure for obvious reasons, but when something goes wrong it seems almost impossible to get right again.

    I wonder why these companies make contacting them so difficult? Every portal seems to be open when they want your money, and closed when theres a problem.

    **********************

    O&U WTF?

  • I guess he was in good spirits until he came home from the pub. 

    Perhaps she was punishing him for going to the pub? You never really knew with her. 

    In truth TheCatWoman won't mind, but I'm just being polite. 

    I guess the real challenge is to find a subject we won't be able to talk about Grinning 

    I've got a funny feeling that might be difficult though !!

  • I can imagine the rows were a bit fierce after your cricket matches. At least if he'd been to the pub though, he must have been in good spirits to some degree. I guess he had the unfortunate job of clearing up the mess...
    Lol Joy
    He must have hated cricket for life because of that!
    Sorry CatWoman! I had forgotten who's thread this was. I might create a Granny thread...
    Welshies Unite!!! We're everywhere... and we never shut up! Maybe that's what drew me to this thread.
    Ok I'll stop derailing this thread now... *shows myself out*
  • He must have been so angry, got the mower out, plugged it in, ready to go and then there's this cricket match taking place

    Well...   He had a petrol mower with a big heavy roller attached, and the lawn was really flat.  It was his pride & joy.  But I guess it also made the perfect cricket pitch Laughing

    She'd wait for him to finish, he'd go to the pub - and then the match would start.  Of course the grass was ruined by the time he came back.  

    I mean she had her reasons.  But she'd also be the first to complain if the garden was a mess.  Sometimes there was no pleasing her. 


    I do feel slightly bad for hijacking  's thread here.  I should apologise.

    However there's some weird irony going on.  I didn't realise you were from Wales.  My Grandmother was born in Cardiff (although from further North) and TheCatWoman is also from Wales.  

    My Grandmother used to say "Us Welshies never shut up" and seems she was certainly right about that Laughing

  • Thatโ€™s sad for her, having to deal with the moods. It can be so difficult dealing with high and low points in everyday life, but, at least now you can openly seek help without fear of being judged and locked up for life.

    It must have been awful years ago being mentally unwell and not being able to seek help. Iโ€™ve read before how people were treated in hospitals back then, dark times, no wonder a lot of people kept their mental wellbeing to themselves.
    Itโ€™s good now though that mental health is better understood and more appropriately treated.

    She was seriously funny though.  She'd wait for my Grandad to go mow the garden, and then get us to go play cricket on it deliberately to annoy him.   
    We didn't even have cricket equipment or know how to play it until she went and bought it all !!!

    What that poor man suffered....

    Your poor Grandad... Joy He must have been so angry, got the mower out, plugged it in, ready to go and then there's this cricket match taking place Grin

    Seriously though.  I do get that, I've felt that way myself plenty of times

    Me too, but less since joining here.

    I feel surrounded by friends here, like everyone knows me and I don't have to mask.

    Thanks for putting up with meGrin

1 2