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Unexpected requests to sign in when visiting our main website

WebPM
over 2 years ago

Hi all

There have been mentions, in one or two threads, of problems when people here go to our main site, for example to look at the advice and guidance section. These are (of course) unexpected, but also something that we have not been able to reproduce. If you have seen this issue, and can help us to diagnose it, please post in this thread or PM me.

There have been one or two mentions of an unexpected sign-in challenge. There have also been mentions of a request to complete some basic information about yourself. The following points may help as background:

  1. There is no requirement to sign in to access our advice and guidance pages, or indeed the majority of the main site, and most visitors to that site are not signed in. We use sign-ins mainly for these purposes.
  2. If you do choose to sign in, the same sign-in should work on both the main site and this community. However, at present, you need to sign in on each one separately (but with the same email address and password).
  3. When you first register on the main site, we ask some basic information such as name and connection with autism, under the heading, "Tell us a bit about you".
  4. If you create a password on the main site, but stop at that point and choose not to answer the questions, you will be asked the questions again next time you visit the main site, if you are still signed in to that site. Obviously, this includes if you follow links from this site. Visiting while signed in with an "incomplete" account like this is the only circumstance in which it is expected that the questions might appear.
  5. There are top-menu options to sign out, as usual on any site.
    1. However, you can also sign out of our main site from anywhere by following this link: https://www.autism.org.uk/logout

Thank you for any further information that you can provide.

Parents
  • over 2 years ago

    It is working ok for me today, however I also usually keep getting the form on the forum - after I have checked my notifications and try to get back into the community - but it's ok on that too today.

  • over 2 years ago in reply to Deleted user

    Former Member

    I am sorry for the flood of messages. I have just noticed your mention of checking your notifications. May I ask how you get back to the community after doing that? For example, do you click on the logo at top left (which would be an obvious way back to the main page)?

    If you deliberately go to the main site, and then sign in there, as opposed to here on the community, do you get the form? If so, we may be closer to understanding this issue.

  • over 2 years ago in reply to WebPM

    Sorry if you have already answered some of this - I will have a proper read in a minute - but sometimes, to get back to threads, I have to choose a notification, let it lead me to a post and then click home in the top left of the post.  Yesterday I was trying to go onto the NAS website via a search engine and I was getting the create account page - I hadn't logged out of the forum though - I was trying to find the page on NAS branches to share to someone's thread, as you saw - I wanted to go on the page to check it was the right one.

  • over 2 years ago in reply to WebPM

    I've sent two screenshots - they might take a bit to come through (by blown up, I meant zoomed in)

  • over 2 years ago in reply to Deleted user

    I'll email you for some screen shots. You should just get three very short form pages with Next buttons - basically one question per page - that you never see again once you have completed them (because you can update the information in My Account). And there's no particular reason for you to end up on a donate page unless you started there, let alone on one like you describe.

  • over 2 years ago in reply to WebPM

    I filled in the form - it just comes back up again - the option to sign in or sign out no longer appears.  I fill in the form and then it gets stuck on a blown up donate page.

Reply Children
  • over 2 years ago in reply to WebPM

    I've sent two screenshots - they might take a bit to come through (by blown up, I meant zoomed in)

  • over 2 years ago in reply to Deleted user

    I'll email you for some screen shots. You should just get three very short form pages with Next buttons - basically one question per page - that you never see again once you have completed them (because you can update the information in My Account). And there's no particular reason for you to end up on a donate page unless you started there, let alone on one like you describe.