Published on 12, July, 2020
Hi all
There have been mentions, in one or two threads, of problems when people here go to our main site, for example to look at the advice and guidance section. These are (of course) unexpected, but also something that we have not been able to reproduce. If you have seen this issue, and can help us to diagnose it, please post in this thread or PM me.
There have been one or two mentions of an unexpected sign-in challenge. There have also been mentions of a request to complete some basic information about yourself. The following points may help as background:
Thank you for any further information that you can provide.
It is working ok for me today, however I also usually keep getting the form on the forum - after I have checked my notifications and try to get back into the community - but it's ok on that too today.
Former Member
I am sorry for the flood of messages. I have just noticed your mention of checking your notifications. May I ask how you get back to the community after doing that? For example, do you click on the logo at top left (which would be an obvious way back to the main page)?
If you deliberately go to the main site, and then sign in there, as opposed to here on the community, do you get the form? If so, we may be closer to understanding this issue.
Sorry if you have already answered some of this - I will have a proper read in a minute - but sometimes, to get back to threads, I have to choose a notification, let it lead me to a post and then click home in the top left of the post. Yesterday I was trying to go onto the NAS website via a search engine and I was getting the create account page - I hadn't logged out of the forum though - I was trying to find the page on NAS branches to share to someone's thread, as you saw - I wanted to go on the page to check it was the right one.
I've sent two screenshots - they might take a bit to come through (by blown up, I meant zoomed in)
I'll email you for some screen shots. You should just get three very short form pages with Next buttons - basically one question per page - that you never see again once you have completed them (because you can update the information in My Account). And there's no particular reason for you to end up on a donate page unless you started there, let alone on one like you describe.
I filled in the form - it just comes back up again - the option to sign in or sign out no longer appears. I fill in the form and then it gets stuck on a blown up donate page.
I would like to suggest that you do one of these things:
Either of these things should prevent any future occurrences. Although I suspect that your sign-in session on the main site has now expired because you have not been using it - i.e. you still have an account, but you are no longer signed in there, so the system is not requesting your remaining details.