Published on 12, July, 2020
Hi all
There have been mentions, in one or two threads, of problems when people here go to our main site, for example to look at the advice and guidance section. These are (of course) unexpected, but also something that we have not been able to reproduce. If you have seen this issue, and can help us to diagnose it, please post in this thread or PM me.
There have been one or two mentions of an unexpected sign-in challenge. There have also been mentions of a request to complete some basic information about yourself. The following points may help as background:
Thank you for any further information that you can provide.
It is working ok for me today, however I also usually keep getting the form on the forum - after I have checked my notifications and try to get back into the community - but it's ok on that too today.
Thank you. If you see it again, it would be helpful to know anything that could help me to recreate the exact situation:
If desperate, try using private browsing, which should get rid of any history, sign-ins or other things that might be causing this behaviour, and give you a "clean" browser window. But of course it should not be happening. For the avoidance of doubt, I don't need to know about non-NAS sites that you may have visited, as these should be irrelevant to this effect.
i use a cookie cleaner
Hi Former Member
It wasn't rude at all. But this seems like new information to me, because you appear to be seeing inconsistent behaviour with a single sign-in account. If I understand it correctly, you only visit the community (and not the main website) while signed in, but you sometimes see, on the community, the unexpected form. However, you signed in today and did not see the form (because, otherwise, you could not have posted in this thread).
This is the first suggestion that I have seen of inconsistent behaviour of this kind. The other reports I have seen have implied that it was something happening every time, but to one or two specific sign-in accounts.
If you see it again, please do take a screenshot including the address/URL bar, and let me know anything you can recall about pages (on our sites, as above) that you visited before the form appeared.
That's a rather generic statement, used by many sites to try to explain in a few words why you might wish to choose to allow at least some cookies. To take some examples relevant to our site:
Apologies to anyone who has been inconvenienced. If we can identify the issue, we should be able to resolve it.
More information about our use of cookies is in our privacy policy.