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Unexpected requests to sign in when visiting our main website

WebPM
over 2 years ago

Hi all

There have been mentions, in one or two threads, of problems when people here go to our main site, for example to look at the advice and guidance section. These are (of course) unexpected, but also something that we have not been able to reproduce. If you have seen this issue, and can help us to diagnose it, please post in this thread or PM me.

There have been one or two mentions of an unexpected sign-in challenge. There have also been mentions of a request to complete some basic information about yourself. The following points may help as background:

  1. There is no requirement to sign in to access our advice and guidance pages, or indeed the majority of the main site, and most visitors to that site are not signed in. We use sign-ins mainly for these purposes.
  2. If you do choose to sign in, the same sign-in should work on both the main site and this community. However, at present, you need to sign in on each one separately (but with the same email address and password).
  3. When you first register on the main site, we ask some basic information such as name and connection with autism, under the heading, "Tell us a bit about you".
  4. If you create a password on the main site, but stop at that point and choose not to answer the questions, you will be asked the questions again next time you visit the main site, if you are still signed in to that site. Obviously, this includes if you follow links from this site. Visiting while signed in with an "incomplete" account like this is the only circumstance in which it is expected that the questions might appear.
  5. There are top-menu options to sign out, as usual on any site.
    1. However, you can also sign out of our main site from anywhere by following this link: https://www.autism.org.uk/logout

Thank you for any further information that you can provide.

Parents
  • over 2 years ago

    It is working ok for me today, however I also usually keep getting the form on the forum - after I have checked my notifications and try to get back into the community - but it's ok on that too today.

  • over 2 years ago in reply to Deleted user

    Thank you. If you see it again, it would be helpful to know anything that could help me to recreate the exact situation:

    • What you were doing immediately beforehand, e.g. whether you were on our community or our main site, whether you were signed in to either of them, etc.
    • The URLs/addresses of the page where you saw the form and the page(s) that you visited just beforehand (because that should help me to recreate the situation) - or screenshots that include the address bar can be good
    • The device, browser and any versions of those that you are using

    If desperate, try using private browsing, which should get rid of any history, sign-ins or other things that might be causing this behaviour, and give you a "clean" browser window. But of course it should not be happening. For the avoidance of doubt, I don't need to know about non-NAS sites that you may have visited, as these should be irrelevant to this effect.

  • over 2 years ago in reply to WebPM

    i use a cookie cleaner 

  • over 2 years ago in reply to Deleted user

    Hi Former Member

    It wasn't rude at all. But this seems like new information to me, because you appear to be seeing inconsistent behaviour with a single sign-in account. If I understand it correctly, you only visit the community (and not the main website) while signed in, but you sometimes see, on the community, the unexpected form. However, you signed in today and did not see the form (because, otherwise, you could not have posted in this thread).

    This is the first suggestion that I have seen of inconsistent behaviour of this kind. The other reports I have seen have implied that it was something happening every time, but to one or two specific sign-in accounts.

    If you see it again, please do take a screenshot including the address/URL bar, and let me know anything you can recall about pages (on our sites, as above) that you visited before the form appeared.

Reply
  • over 2 years ago in reply to Deleted user

    Hi Former Member

    It wasn't rude at all. But this seems like new information to me, because you appear to be seeing inconsistent behaviour with a single sign-in account. If I understand it correctly, you only visit the community (and not the main website) while signed in, but you sometimes see, on the community, the unexpected form. However, you signed in today and did not see the form (because, otherwise, you could not have posted in this thread).

    This is the first suggestion that I have seen of inconsistent behaviour of this kind. The other reports I have seen have implied that it was something happening every time, but to one or two specific sign-in accounts.

    If you see it again, please do take a screenshot including the address/URL bar, and let me know anything you can recall about pages (on our sites, as above) that you visited before the form appeared.

Children
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