Published on 12, July, 2020
I thought I would share my thoughts on dealing with modern life.In the 21st Century we have email.I love email however for myself with Autism and OCD I can quickly have issues.
Does anyone else out there find that co operate business public and private has this appalling attitude of blanking emails.You wait a few days and now it has become less efficient than post.
You re send and then you either get an unsatisfactory reply or are told you hassling and be patient.It drives me mad ,when email is used correctly it should be like a tennis rally ping pong back forth quick efficient.
So you have tried the email you think lets got back to the old way and pick up the phone.First of all half an hour latter after using search engines you find a number.You ring and spend half an hour going through option this that option.You pass that are in the queue you get through to a human.You then spend half an hour talking and being passed from pillar to post and have got now where so back to email.By now my anxiety and stress is through the roof.
I then have a plan there is this thing called live chat, that sounds fun you get in and speak to a bot who you have to spend half and hour convincing him he cannot help and you need a person.
You get the person who is clearly reading of a script and is much use as an inflatable darts board.An hour later you give up and try email again.
I have found hours even half a day is wasted getting nowhere.i have actually worked out on some days I am more productive staying in bed and hoping life's problems will sort themselves out.
The annoying thing is I am good at battles and dealing with admin but it drives me mad.
I look forward to any thoughts or advice to make modern day life fun again
The issue of foreign based Call Centres for U.K. services such as with for broadband, is one thing that drives me insane, between that and email/online chat, which got much worse during Covid when trying to keep in touch with my family in Ireland here in the U.K. where I’ve lived for 23 years - I’ve always believed that if phone and broadband services are offered by a company to a U.K. customer base for example, that company must not be allowed to have call centres outside of the U.K., as it only increases the possibility of scams and fraud - and because of language barriers, issues are virtually impossible to resolve - I’ve been trying to change my existing broadband package/provider for years now and it is the one thing that is so frustrating
I know what you mean I have just got up the courage to go for Sky Q wish me luck
I’ve written to the House of Lords about this, because Ofcom do not have sufficiently draconian legal powers to challenge these companies and hold them accountable on behalf of customers - major changes to several areas of legislation are required to deal with these issues
the main issue and it is pertinent at the moment is MPs have to follow their party they do not actually very often help their constituents.I would have our elected politicians as business and people from the community