Published on 12, July, 2020
I thought I would share my thoughts on dealing with modern life.In the 21st Century we have email.I love email however for myself with Autism and OCD I can quickly have issues.
Does anyone else out there find that co operate business public and private has this appalling attitude of blanking emails.You wait a few days and now it has become less efficient than post.
You re send and then you either get an unsatisfactory reply or are told you hassling and be patient.It drives me mad ,when email is used correctly it should be like a tennis rally ping pong back forth quick efficient.
So you have tried the email you think lets got back to the old way and pick up the phone.First of all half an hour latter after using search engines you find a number.You ring and spend half an hour going through option this that option.You pass that are in the queue you get through to a human.You then spend half an hour talking and being passed from pillar to post and have got now where so back to email.By now my anxiety and stress is through the roof.
I then have a plan there is this thing called live chat, that sounds fun you get in and speak to a bot who you have to spend half and hour convincing him he cannot help and you need a person.
You get the person who is clearly reading of a script and is much use as an inflatable darts board.An hour later you give up and try email again.
I have found hours even half a day is wasted getting nowhere.i have actually worked out on some days I am more productive staying in bed and hoping life's problems will sort themselves out.
The annoying thing is I am good at battles and dealing with admin but it drives me mad.
I look forward to any thoughts or advice to make modern day life fun again
In the past week, in fact, I find my self asking, "how hard is it to read the ENTIRE email".
I spend a great deal of time attempting to articulate the exact problem, including what I've performed to troubleshoot the problem and am, without fail, responded with, not a question, mind you, but an accusation of something I didn't do which is right there in the email they're responding to.
But getting through to a company? I now go directly to Twitter (X). Though companies have started to set up a chatbot here, too...
trouble with X is I have never worked out how to post so a company sees must learn
It's frustrating when you can only access a company on social media or chat bot. I have found some places make it impossible to contact them on email, almost like it's an old fashioned, defunct way way of communicating.
that is so true and I do that but you often get no response or someone lowly contacting you
You can work them out if you know names and how they structure their email addresses...
no everyone is entitled to live how they want to unless it is hurting someone.I agree about car park apps they are a nightmare
you bet and also they try and not let you have C.E.O Contact details i find shame them on trust pilot can work
For me it will be to stop using them, I dont' understand them now and I will probably end up even more confused in years to come. Luckily my needs and dealings are simple and few. What's shopify?
We still have reception blackspots here, theres still a few places that have no signal, but car parks that require an app and mobile payment, when you switch on your phone, it goes Ping, welcome to Ireland. My daughter in law manages a load of car parks across the country and had to explain to a load of bosses that many people don't have smart phones or if they do they don't know how to download stuff, many don't have mobile banking and that some places have no signal or only a foreign one. All coming from big cities they were amazed, especially those from the south and south east that mobile coverage is no where near universal and blackspots exist, not just a few yards of them but miles.
I've heard of a growing number of young people are rejecting smart phones an all that goes with them, so maybe I'm not such a dinosaur yet? Even though I get looked at oddly like I'm about to sprout a second head or something.
TheCatWoman said:I think that only having social media for contacts are trying to obfuscate and don't actually care about customer service.
My wife advises a range of start-up or young companies where the management are typically gen-z or borderline millenial and they have no interest in having a physical office, staff to answer the phone (this is seen as so last century) and most even avoid websites as they are too much hassle to maintain.
They will use Instagram and TicToc as their main way of doing business and it works exceptionally well for their customer base (mosty their same age).
Where they do have a larger stock portfolio then they will use online portals for this - I've lost touch as this changes so fast but is Shopify still on the go?
It does seem that as the younger generations get control over the direction of companies then our antique methods of contacting them will fall away and we will need to adapt or stop using them.
I don't bother with companies that only use social media as a means to contact them, I dont' have it and dont' know how to use it. I think that only having social media for contacts are trying to obfuscate and don't actually care about customer service.