Can you request a job coach change in a non-dwp employment scheme?

Hello everyone,

I was just wondering if anyone has any ideas? 

My job coach, not a dwp one, and I have not really been able to build a rapport and she is not great at using computers or finding employment. I just don't feel comfortable telling her my medical information and needs.

I had sent off an email on Thursday to the relevant manager and today I got a response saying that she will be informed as she had no idea about my issues with her! I don't want her as I feel very unsupported by her, let alone told that I made a complaint about her!

For reference I have never replaced any support worker or job coach before. My previous job coach I had for over a year until my time at the hospital came to an end and before that I had two rounds of adult social care support from a gentleman who was fantastic which lasted for over a year too. 

However I am really struggling with this job coach and feel I am putting in all the work in what is supposed to be "support into work",