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Has the NAS directly helped any independent adults who post on this forum?

Defeated loser
over 4 years ago

Simple question, as I only ever received one automated response in reply to several private emails.  Some issues should not be aired on a very public forum. 

Parents
  • over 4 years ago

    Usually a standard response from NAS is to contact the helpline and give links. 

    1. I have had responses to emails at times but others have been ignored.  They have also put me on a mailing list to which I get marketing emails, not that I mind them just it dorsnt seem an appropriate thing to do when help is requested
Reply
  • over 4 years ago

    Usually a standard response from NAS is to contact the helpline and give links. 

    1. I have had responses to emails at times but others have been ignored.  They have also put me on a mailing list to which I get marketing emails, not that I mind them just it dorsnt seem an appropriate thing to do when help is requested
Children
  • over 4 years ago in reply to Trainspotter

    Dear Trainspotter,

    I am sorry to hear that some of your messages were not responded too. If you would like us to update your record, so you don't receive these type of emails from us, you can contact our Supporter Care team via email on supportercare@nas.org.uk.

    Kind regards,

    Ayshe Mod

  • over 4 years ago in reply to Trainspotter

    I have been thinking about emailing them about a question, but I really don't want to get general marketing emails...that's kind of putting me off about emailing them...and I just don't have time to call them during working hours....

  • over 4 years ago in reply to Trainspotter

    Yeah, I think that's what I usually see when NAS moderators reply to posts, they advice people to contact the helpline. But there are two ways to contact the helpline: (1) telephone, (2) email. And it seems according to Maz2's experience of old getting one automated response in reply to several private emails, it seems that the email option is completely ignored.... It does say on the NAS website https://www.autism.org.uk/services/helplines/main/form.aspx it might take 28 days for a reply, but getting completely no reply..... Also, many autistic people experience difficulties with communicating verbally through telephone, or might have to work during "Monday: Thursday 10am-4pm and Friday 9am-3pm" which are the only times the telephone helpline is available. So shouldn't they put the same effort into answering queries from both (1) telephone and (2) email contacts?