Problems Using Forum

I have TWICE tried to post a reply in the thread about the recent documentary, dealing with children excluded fro school.

I hit the reply button after finishing typing, but the forum skin and controls are sometimes very slow and inadequate, and the connection between the reply button and making the post was not made. The reply simply spun and spun, and failed to load.

It's hard work and commitment for nothing.

Can someone look into this technical deficiency, and see if a resolution or improvement is possible. Thanks. The emoticons are not loading either lol

Parents
  • I have had the same problem a couple of time today whilst using my laptop I haven't experienced the same issues with my tablet. It might even be to do with the volume of people on the site which it slowing it down slightly.

  • Hello everyone. I'm having new user issues and wonder if you can help. I can't see how to start a new topic.. where and how do you do that? I'm can't seem to find my way around the forums.. any tips? I click onto something and discover it's several years old / want to comment on something but don't know if the writer is still active in the group.. How do you know when a new thread has been started? Sorry if this all seems obvious but struggling. Just so great to read such familiar thoughts and don't want to mess up on here too. Thanks 

  • I don't have an iPhone so this may not be much help but I just had a look at the site on my phone using Chrome web browser, it's an awful lot easier to use on a PC in my humble opinion!

    From the home page I have the three horizontal lines top right symbolising the menu, if I click it a drop down menu appears and if you scroll to the bottom of that it says Online Community.  If you click that you get the community homepage which as you scroll down shows recent posts then the different forums, then the list of site leaders and under that the most recent posts on the various threads where there is activity.  One way or another you can see who's saying what and where.  

    If you go to one of the specific forums i.e. Autistic Adults and scroll down past the list of recent activity there's a button at the bottom New thread, that is where you go to make a new subject post, not that I've done it.  Hope this might help, basically you need to find the Community button to get an overview of what is going on...

  • I'm finding my way around on most things and have just spotted this reply, will have to mention @Lonewarrior again as you've made it work, it still won't work for me and I waited ages after typing each letter, he just doesn't come up??  But and Former Member do work @Misfit61 evidently doesn't either.

    I find the site painfully slow to load, I have a fairly new powerful PC that I use most of the time and a rubbish internet speed of about 3.5 mb but this site is noticeably slower than most others I interact with.  I think I find it faster on my Android phone over 4g, but too small, useable but easier on the PC version.

  • Most of what you have said is way beyond me. But I just wanted to say that a few basic "How too's" would have helped a lot when joining a forum for the very first time. It's a bit scary and rather bewildering having a go the first time without having a clue as to what you have to do or how it works.  I think there were a few of us were new at posting at the same time and we persevered but it would have made things easier to have a few bullet points on the home page. 

  • Not at all. We are trying to take the approach of providing help on the things that actually cause problems to forum users, rather than writing pages of "how to" documentation that are too long to read. I've added some hints and tips to the thread pages, on quoting and "mentioning" (you need to wait a little when "mentioning" for the directory of users to be loaded and searched). If you haven't seen a mention, here's one of .

    I've also put some tips about friends and private messages on each main forum page.

    You're right about my message not being placed where I said. The page width puts a limit on indentation, and I exceeded it; any more indentation and my message would be only a few words wideSmiley Therefore, although my message is recorded as a reply to yours, it's displayed in a list. Bit of a compromise. Sorry for confusing you by not mentioning that.

    We're taking the performance issue in 's original message in this thread seriously, and talking to our suppliers. However, we want to careful with the charity's resources, so we'll need to be sure that we understand the causes, whether issues are consistent or occasional, and whether everyone is finding it slow, or whether it's specific to those people who have commented. For that reason, please feel free to comment good or bad, but do mention those points, and also whether you're using a desktop or mobile, what type of connection you have an whether it's normally fast, and anything else that seems relevant.

  • Except your reply isn't underneath mine? It is under misfit61 post? Thank you for your response I just need to  find out how to select the text first. Sorry for not being good with computers, I suspect it must be quite frustrating for you, as an ex digger driver it drives me mad watching a so called ticketed operator doing it all wrong. It is sooo very easy after all!

Reply
  • Except your reply isn't underneath mine? It is under misfit61 post? Thank you for your response I just need to  find out how to select the text first. Sorry for not being good with computers, I suspect it must be quite frustrating for you, as an ex digger driver it drives me mad watching a so called ticketed operator doing it all wrong. It is sooo very easy after all!

Children
  • I'm finding my way around on most things and have just spotted this reply, will have to mention @Lonewarrior again as you've made it work, it still won't work for me and I waited ages after typing each letter, he just doesn't come up??  But and Former Member do work @Misfit61 evidently doesn't either.

    I find the site painfully slow to load, I have a fairly new powerful PC that I use most of the time and a rubbish internet speed of about 3.5 mb but this site is noticeably slower than most others I interact with.  I think I find it faster on my Android phone over 4g, but too small, useable but easier on the PC version.

  • Most of what you have said is way beyond me. But I just wanted to say that a few basic "How too's" would have helped a lot when joining a forum for the very first time. It's a bit scary and rather bewildering having a go the first time without having a clue as to what you have to do or how it works.  I think there were a few of us were new at posting at the same time and we persevered but it would have made things easier to have a few bullet points on the home page. 

  • Not at all. We are trying to take the approach of providing help on the things that actually cause problems to forum users, rather than writing pages of "how to" documentation that are too long to read. I've added some hints and tips to the thread pages, on quoting and "mentioning" (you need to wait a little when "mentioning" for the directory of users to be loaded and searched). If you haven't seen a mention, here's one of .

    I've also put some tips about friends and private messages on each main forum page.

    You're right about my message not being placed where I said. The page width puts a limit on indentation, and I exceeded it; any more indentation and my message would be only a few words wideSmiley Therefore, although my message is recorded as a reply to yours, it's displayed in a list. Bit of a compromise. Sorry for confusing you by not mentioning that.

    We're taking the performance issue in 's original message in this thread seriously, and talking to our suppliers. However, we want to careful with the charity's resources, so we'll need to be sure that we understand the causes, whether issues are consistent or occasional, and whether everyone is finding it slow, or whether it's specific to those people who have commented. For that reason, please feel free to comment good or bad, but do mention those points, and also whether you're using a desktop or mobile, what type of connection you have an whether it's normally fast, and anything else that seems relevant.