Verbal Instruction

I recently experienced something I thought was interesting, and thought it may be worth relaying here.  A bit of background information first - I am currently awaiting a Full Assessment for ASD, and one of the things I have always had problems with is understanding verbal instruction.

A few days ago, I was speaking to somebody at my car insurance company, who was giving me information about my car policy, and I was finding it very hard to take in the facts and figures.  I explained to the man in the call centre that I was having problems taking in the information, and thought he might not understand what I meant by that, so then told him with a bit of hesitation "basically I'm mildly autistic".  He'd been quite helpful before I mentioned autism, but then he asked if I would like him to read out the key points of the policy so I could write them down, which I said would be very helpful indeed.  He explained the various details, giving me time to write them down, so I could understand and process them, and respond appropriately.  It was such a good experience for me to speak to somebody in this way, and after the call I felt very positive about having understood the information much more clearly.  As I sometimes have trouble speaking in the "wrong" places in phone conversations too, I found the space that he gave me in the conversation was less stressful.

However, I must admit to feeling a bit uneasy about claiming I was "mildly autistic", not because I don't feel comfortable thinking of myself in this way - diagnosis would in fact be a comfort - but because I was claiming to be something that (at the moment at least) I'm not.  Also, I've heard it said that "there's nothing mild about Autism" - because ASD means so many different things to so many on the spectrum.

If I felt overloaded with information on a phone call again, which is common for me, I'd be tempted to mention autism again, because it helped me to get sense and the relevant details from the call.

I guess what I'm asking here is should I feel at ease doing this again?  I suppose it comes down to me wanting to be honest (I've been told many times that I am!).

I'd be interested to know what others think.  After my realisation that I may have ASD recently, I'm now in that difficult middle ground until I get my Full Assessment.

Parents
  • Firstly, there is no such thing as mildly autistic, and actually, I hate that term. You are, or you aren’t.

    Secondly, it’s very common to have problems with processing of information this way. I suspect you will take it in easier if it’s written down. 
    When on a call next time, you can mention that you can’t take information in very well in real time, and suggest they go slower, or stop now and again so you can take notes. You could also ask them to provide an email or something with what you talked about.

    Another less ideal  method, is to contact people via webchat. You can then get a copy of everything they typed through email.

Reply
  • Firstly, there is no such thing as mildly autistic, and actually, I hate that term. You are, or you aren’t.

    Secondly, it’s very common to have problems with processing of information this way. I suspect you will take it in easier if it’s written down. 
    When on a call next time, you can mention that you can’t take information in very well in real time, and suggest they go slower, or stop now and again so you can take notes. You could also ask them to provide an email or something with what you talked about.

    Another less ideal  method, is to contact people via webchat. You can then get a copy of everything they typed through email.

Children
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