Frustrated with instructions and too many options on new Beko washing machine - also dishwasher

ArchaeC said:

I could do with you contacting Dyson for me! 

You need to do it for yourself! I am only offering ideas - not saying they will work but are what I would do in the circumstances.

Thanks.

Exactly! That’s what I have discovered and then I am left wondering if the issue, question or complaint has actually registered with the system or with somebody who can address it. It’s very difficult when weeks later there is no response.

Dyson used to have great customer service but with this last issue they haven’t listened to me and they sent the same replacement part three times even though I told them that the first, then the second part hadn’t fixed the fault. Following that, they arranged to collect my machine twice and either fix it or replace it. Both times they gave me a day and said the carrier would contact me the evening or morning of collection yet I stayed in both days and nobody contacted me. It makes me think that something has gone badly wrong with their system or they are in financial difficulty. 

I don't use AI, I don't trust it, I did ask it a few questions to which I know the answers and I wasn't impressed. I'm not sure I'd trust it to find it's backside with both hands and map.

Good luck. Don't give too much detail, just say you are autistic and really stressed by the difficulty in getting a real person to sort out your problem with Dyson's. Mention you are reluctant to go to trading standards, but...

I use google AI to ask 'find me the email of [xxx]'

I would rather email too, but often it dosen't appear to be an option as so many contact us pages are a list of FAQ's and a bot, actually getting to speak to a human is near impossible, especially if you're not tech savy like me.

Aw thanks Marianne. I was jesting really but this might work. 

I prefer to put things in writing too but Dyson replies in a standardised format without addressing my questions or complaints.

I’m going to contact James Dyson now to see if he really is motivated enough to care about his customers.

What I would do is try to contact James Dyson himself, tell him you are autistic and thus really stressed and please would he help. It might not work but at least you'll feel psychologically better having tried all possibilities!

hire motivational speakers James Dyson

James Dyson Foundation

james.dyson@gmail.com

Myself, I hardly ever telephone as there is no record, as there is with email. A last shot is to contact your local trading standards-, giving the details. They are usually very helpful. Best of luck and let us all know how you get on.

I could do with you contacting Dyson for me! 

I have an ongoing saga with Dyson who offered to replace my vacuum cleaner last year. Long story short, I rang Dyson for the umpteenth time two days ago because they are continuing to tell me the new machine is on the way, yet it doesn’t arrive. They won’t give me an email address that will go to a person in charge, in fact they won’t give me anyone’s name because ‘it’s not their policy’. I quoted my policy which is to follow the law and told them I intend to take my complaint to trading standards and everybody else who might be involved etc. 

This has taken hours of my time on calls with long queues to get speaking to someone who repeats the same tale and can’t tell me anything other than what they have been trained to say. My emails get sent around in circles and Dyson keep the people in charge hidden from the public. I am so fed up.

I'm not sure there was an option for email, I can't remember.

Trade laws are one of the reasons I'm wary of buying stuff online from China, they just ignore them, a friend got told that a return would have to be given permission by the person whoultimately owned the site, he reminded them that as they were trading in the UK, UK laws applied, but they were not happy.

We're going to have our shower room retiled soon and are going with a tile company down the road as it will be so much easier if any get broken, online it could be a nightmare and what arrives may look nothing like whats on screen.

Well, after leaving work and being retired it gives me a purpose in life. They don't always respond positively - but I enjoy the process and the challenge!

TheCatWoman said:

It put me off contacting them again

I always email rather than telephone. That way you have a record of the 'conversation.' If they don't respond, I remind them of trading standards.

You're doing better than I ever seem too, when our previous washing machine started playing up and was still under warrenty I phone up the number they gave and got shouted at by some mad woman who insisted that I speak to her via a mobile phone instead of my landline, I didn't have a mobile at the time. It put me off contacting them again and I was quite happy when the thing broke last year and we had to get a new one.

You seem to have got lots of good responses today, thank you for pushing for better, it helps everyone!

I just received a response from Beko:

'I am very sorry for the frustration this has caused. We understand how overwhelming it can feel when appliances become more complex than they need to be, especially when all you want is a few straightforward programmes for everyday use. Please be assured that your comments have been logged as formal feedback and will be passed on to our design engineers. Feedback like yours is incredibly valuable, and it helps us review how our products can be made more intuitive and user‑friendly in the future. Thank you again for bringing this to our attention.''

It is heartening when you get a genuine response from a manufacturer. Reading between the lines, it appears they are very aware of this issue. I also put to them about start and finish times, so you can ensure the programme starts/finishes in your low rate energy period.

TheCatWoman said:

Do you have the sort of electricity deal where you get cheaper tariffs for different times of day

Yes, Eon is supercheap 2am to 5am, 4 x the rate between 4pm and 7pm and 'normal' rate all other times. Avoiding the 4pm - 7pm is paramount. I want my washng and dishwasher to come on 2am - 5am! 

Our dryer does one thing, it blows hot air into a moving drum and thus dries any clothes put inside it. It has about a dozen programmes. I use two, 10 minutes and 'daily mix'. It is ridiculous.

I worked in a laboratory where we used bench top microfuges (small centrifuges) a lot. When I started in the late 1980s you turned a dial to select the time of the centrifuge run and turned another dial to set the speed, then pressed a button to start it. It took about 5 seconds to set up. Then the manufacturers (Eppendorf etc.) started making them with touch-sensitive digital control panels. Pressing a flat, hidden button made the digits move up one, or down one, press and hold and it moved the digits up or down at a fast rate, overshoots were almost impossible to avoid. What had taken 5 seconds now took more like a minute, with lots of swearing. Useful innovation? I think not!

TheCatWoman said:

trouble is they'd probably make a basic model that was to basic and didn'tlet you adjust temperature or spinspeed

I’m thinking the same thing about a basic car, it might have non adjustable seats that would be suitable for one size of person.

Mine weighs stuff too, but it seems to be good everything comes out clean and spun properly. 

Do you have the sort of electricity deal where you get cheaper tariffs for different times of day, not everyone does, but cheap off peak tariffs are often spoken about but few seem to have them?