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Frustrated with instructions and too many options on new Beko washing machine - also dishwasher

Marianne72

After over 10 years of service on the above, I splashed out and bought new machines. My big issues are 1. there are far too many programmes and sub options 2. the instruction manuals as clear as if written in Chinese then translated into medieval English. The washing machine has many pages of detail, but no simple chart. It turns out 'timer delay' is not a simple delay of hours before the machine starts, but the time the programme finishes! So, you have to discover how long the programme takes [not listed in the manual -only on the digital readout on the face of the machine, as there are many sub options]; factor in your low electricity rate times [mine is 2am to 5am] then make a calculation. Maths was my nightmare subject at school, to boot. There are so many sub programmes my brain can't take them in - each programme therefore has a multitude of washing times. The dishwasher has a simple timer delay but appears to start erratically when it feels like it. It was supposed to start just after 3am today but I got up at 4:45 and it hadn't started so I set it off manually - albeit it will finish after the low, low rate [yes, that's what Eon call this early am rate!]. All I wanted was a couple of programme options, a simple delay timer - not umpteen options I'll never use, let alone understand. 

Parents

  • I just received a response from Beko:

    'I am very sorry for the frustration this has caused. We understand how overwhelming it can feel when appliances become more complex than they need to be, especially when all you want is a few straightforward programmes for everyday use. Please be assured that your comments have been logged as formal feedback and will be passed on to our design engineers. Feedback like yours is incredibly valuable, and it helps us review how our products can be made more intuitive and user‑friendly in the future. Thank you again for bringing this to our attention.''

    It is heartening when you get a genuine response from a manufacturer. Reading between the lines, it appears they are very aware of this issue. I also put to them about start and finish times, so you can ensure the programme starts/finishes in your low rate energy period.

  • in reply to Marianne72

    You're doing better than I ever seem too, when our previous washing machine started playing up and was still under warrenty I phone up the number they gave and got shouted at by some mad woman who insisted that I speak to her via a mobile phone instead of my landline, I didn't have a mobile at the time. It put me off contacting them again and I was quite happy when the thing broke last year and we had to get a new one.

  • in reply to TheCatWoman
    TheCatWoman said:
    It put me off contacting them again

    I always email rather than telephone. That way you have a record of the 'conversation.' If they don't respond, I remind them of trading standards.

  • in reply to ArchaeC

    What I would do is try to contact James Dyson himself, tell him you are autistic and thus really stressed and please would he help. It might not work but at least you'll feel psychologically better having tried all possibilities!

    hire motivational speakers James Dyson

    James Dyson Foundation

    james.dyson@gmail.com

    Myself, I hardly ever telephone as there is no record, as there is with email. A last shot is to contact your local trading standards-, giving the details. They are usually very helpful. Best of luck and let us all know how you get on.

  • in reply to Marianne72

    I could do with you contacting Dyson for me! 

    I have an ongoing saga with Dyson who offered to replace my vacuum cleaner last year. Long story short, I rang Dyson for the umpteenth time two days ago because they are continuing to tell me the new machine is on the way, yet it doesn’t arrive. They won’t give me an email address that will go to a person in charge, in fact they won’t give me anyone’s name because ‘it’s not their policy’. I quoted my policy which is to follow the law and told them I intend to take my complaint to trading standards and everybody else who might be involved etc. 

    This has taken hours of my time on calls with long queues to get speaking to someone who repeats the same tale and can’t tell me anything other than what they have been trained to say. My emails get sent around in circles and Dyson keep the people in charge hidden from the public. I am so fed up.

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  • in reply to Marianne72

    I could do with you contacting Dyson for me! 

    I have an ongoing saga with Dyson who offered to replace my vacuum cleaner last year. Long story short, I rang Dyson for the umpteenth time two days ago because they are continuing to tell me the new machine is on the way, yet it doesn’t arrive. They won’t give me an email address that will go to a person in charge, in fact they won’t give me anyone’s name because ‘it’s not their policy’. I quoted my policy which is to follow the law and told them I intend to take my complaint to trading standards and everybody else who might be involved etc. 

    This has taken hours of my time on calls with long queues to get speaking to someone who repeats the same tale and can’t tell me anything other than what they have been trained to say. My emails get sent around in circles and Dyson keep the people in charge hidden from the public. I am so fed up.

Children