Frustrated with instructions and too many options on new Beko washing machine - also dishwasher

After over 10 years of service on the above, I splashed out and bought new machines. My big issues are 1. there are far too many programmes and sub options 2. the instruction manuals as clear as if written in Chinese then translated into medieval English. The washing machine has many pages of detail, but no simple chart. It turns out 'timer delay' is not a simple delay of hours before the machine starts, but the time the programme finishes! So, you have to discover how long the programme takes [not listed in the manual -only on the digital readout on the face of the machine, as there are many sub options]; factor in your low electricity rate times [mine is 2am to 5am] then make a calculation. Maths was my nightmare subject at school, to boot. There are so many sub programmes my brain can't take them in - each programme therefore has a multitude of washing times. The dishwasher has a simple timer delay but appears to start erratically when it feels like it. It was supposed to start just after 3am today but I got up at 4:45 and it hadn't started so I set it off manually - albeit it will finish after the low, low rate [yes, that's what Eon call this early am rate!]. All I wanted was a couple of programme options, a simple delay timer - not umpteen options I'll never use, let alone understand. 

Parents
  • I just received a response from Beko:

    'I am very sorry for the frustration this has caused. We understand how overwhelming it can feel when appliances become more complex than they need to be, especially when all you want is a few straightforward programmes for everyday use. Please be assured that your comments have been logged as formal feedback and will be passed on to our design engineers. Feedback like yours is incredibly valuable, and it helps us review how our products can be made more intuitive and user‑friendly in the future. Thank you again for bringing this to our attention.''

    It is heartening when you get a genuine response from a manufacturer. Reading between the lines, it appears they are very aware of this issue. I also put to them about start and finish times, so you can ensure the programme starts/finishes in your low rate energy period.

  • You seem to have got lots of good responses today, thank you for pushing for better, it helps everyone!

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