Possible personal injury claim?

My, now former, employer placed me in a customer facing environment in which I endured high levels of verbal abuse and aggression from customers. They moved me from my normal office environment into a call centre at a different site, at an hour's notice.  There was no regard as to how I was to get there, as I don't have my own vehicle.

I did the job for three weeks before I had to sign off with stress.

I was made redundant a few months later.

The experience left me and my family feeling very bitter and it destroyed the bit of confidence I managed to build up.

Do I have grounds to pursue a claim against my former employer?

  • its gonna be hard... because even when you have a solid case and proof and evidence the solicitors will still stress you and act as if you got nothing and keep saying prove it.

    i have a injury case for my eye injury against my employer. i have the photos of my injury, i have doctor report when i went to a and e, i have medical record of it, i have specsavers glasses replacement costs and a report saying my visions gone a bit worse due to it. my employer acted like trash and denied liability and then lied about the process and claimed its my fault instead and im not doing it right, so its going to court... i proved that what i did was the correct process by taking videos secretly of my workplace and the process and then recording my process leaders agreeing with me about the process and then having a chat messenger with my process lead that shows her saying the process and how it requires 2 people to be safe but they only have 1 doing it and even has her saying they will deny it because thats what they are like. and yet im still being told its not enough and being told to prove it more.... its impossible... you cant prove it even when you absolutely just have proved it...  its like trying to get blood from a stone with these injury solicitors.... 

  • proving disability discrimination might be easyer than personal injury but unfortunantly you can't get a no win no fee lawyer for that.

  • "In order to prove a stress at work claim, an employee has to prove:

    I guess a key point for the OP is that the employer would have to know of your diagnosis in order for them to have any reasonable duty of care - did you supply them with the diagnosis prior to the role change?

  • I'm going to quote you what this solicitor says about personal injury for stress / psycological issues.

    "In order to prove a stress at work claim, an employee has to prove:

    • that they have a psychiatric illness
    • that the employer breached their duty of care
    • that the working environment posed a risk of causing a psychiatric injury
    • that the employer knew or ought to have known that the employee was exposed to a risk that could result in a psychiatric illness"

    Now Personal injury is a QOCS covered form of lawsuit. Basicly you can get a no win no fee lawer for this sort of case so I would go speak to a lawer who will take you very seriously (since there may be money in it for them if you win) instead of asking amatures like us.

  • They moved me from my normal office environment into a call centre at a different site, at an hour's notice.  There was no regard as to how I was to get there,

    I don't think there is any obligation to give you any notice about relocating where you work so long as it is in a reasonable distance of the normal location, but if you have to travel a long distance more then they may need to have provided you a relocation allowance of some kind.

    I don't think that how you get to work is their issue however. You need to work that out on your own the same as everyone else at that site.

    If the role you were performing was significantly different (eg you went from from a project assistant position to a end user support position where you had customers in front of you, then they needed to have given you notice of the change in your job.

    I would gather all the facts together and speak to a no-win, no-fee solicitor to see if they think you have a case.

  • I'm not a legal expert, but speaking with one could provide you with the advice you need to make an informed decision.
    Wishing you the best of luck and hoping things turn around for you soon.