Skip to main content
Close Button
Donate
  • Replies 48 replies
  • Subscribers 43 subscribers
  • Views 10985 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

Anyone else having issues with the website?

Candlewax
over 5 years ago

I often can't reply on the forums unless I press ctrl+f5 to reload the page - otherwise it sits doing nothing when I submit. Also, I am asked to sign in, unless I am in the forums then it shows me signed in!
Speed is chronically slow.

Click on my account link and get a page saying to press a different link instead.

It's very messy. It's getting to the stage now whereby it's almost unusable. As a software developer I find this really annoying.

Parents
  • over 5 years ago

    I'm sorry you're having trouble, but please keep the comments coming. We are using them to work on some observed issues. We've done a fair amount in the background on performance, as there are a number of factors, and some more steps are in hand now. We're involving various parties in doing this.

    The inconsistencies over sign-ins are because we have single sign-on across several sites. Our main site https://www.autism.org.uk/ manages sign-ons for both itself and this site https://community.autism.org.uk/ We have some issues to resolve with the expiry of those sign-ons; essentially, what you are describing is the sign-on expiring on the WWW site before it expires here on the Community, and arguably too quickly. You can sign on again if you need to go to a WWW page, such as My Account, but I agree that it is annoying. Different systems have different sign-on designs, and making them work consistently is more difficult than it can perhaps look, but we are aware of the issue.

    Again, I am sorry for the inconvenience.

Reply
  • over 5 years ago

    I'm sorry you're having trouble, but please keep the comments coming. We are using them to work on some observed issues. We've done a fair amount in the background on performance, as there are a number of factors, and some more steps are in hand now. We're involving various parties in doing this.

    The inconsistencies over sign-ins are because we have single sign-on across several sites. Our main site https://www.autism.org.uk/ manages sign-ons for both itself and this site https://community.autism.org.uk/ We have some issues to resolve with the expiry of those sign-ons; essentially, what you are describing is the sign-on expiring on the WWW site before it expires here on the Community, and arguably too quickly. You can sign on again if you need to go to a WWW page, such as My Account, but I agree that it is annoying. Different systems have different sign-on designs, and making them work consistently is more difficult than it can perhaps look, but we are aware of the issue.

    Again, I am sorry for the inconvenience.

Children
  • over 5 years ago in reply to WebPM

    I don’t have any issues using the forum but one  thing that does worry me is that the posts on these forums are public, that is anyone can see the content without being a member. Some of the content discussed between people with Autism Spectrum Diagnosis on here is quite personal. Is there any way that the forum could be viewed by members only? 

  • over 5 years ago in reply to WebPM

    Not sure if I'm posting this in the right place but I keep getting a totally black page when trying to load a thread, it does eventually work but thought I'd mention it 

  • over 5 years ago in reply to WebPM

    I appreciate the difficulties that arise with large scale sites - it's what I specialise in! Especially when you are mixing forums that are presumably 3rd party with customs scripts and their various logins/profiles.

    A quick fix for another issue can be done easily - if I go to autism.org.uk (without the www), it's not routing the the www version so I get your IIS7 welcome page.