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Anyone else having issues with the website?

Candlewax
over 5 years ago

I often can't reply on the forums unless I press ctrl+f5 to reload the page - otherwise it sits doing nothing when I submit. Also, I am asked to sign in, unless I am in the forums then it shows me signed in!
Speed is chronically slow.

Click on my account link and get a page saying to press a different link instead.

It's very messy. It's getting to the stage now whereby it's almost unusable. As a software developer I find this really annoying.

Parents
  • over 5 years ago

    I'm sorry you're having trouble, but please keep the comments coming. We are using them to work on some observed issues. We've done a fair amount in the background on performance, as there are a number of factors, and some more steps are in hand now. We're involving various parties in doing this.

    The inconsistencies over sign-ins are because we have single sign-on across several sites. Our main site https://www.autism.org.uk/ manages sign-ons for both itself and this site https://community.autism.org.uk/ We have some issues to resolve with the expiry of those sign-ons; essentially, what you are describing is the sign-on expiring on the WWW site before it expires here on the Community, and arguably too quickly. You can sign on again if you need to go to a WWW page, such as My Account, but I agree that it is annoying. Different systems have different sign-on designs, and making them work consistently is more difficult than it can perhaps look, but we are aware of the issue.

    Again, I am sorry for the inconvenience.

  • over 5 years ago in reply to WebPM

    I don’t have any issues using the forum but one  thing that does worry me is that the posts on these forums are public, that is anyone can see the content without being a member. Some of the content discussed between people with Autism Spectrum Diagnosis on here is quite personal. Is there any way that the forum could be viewed by members only? 

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  • over 5 years ago in reply to WebPM

    I don’t have any issues using the forum but one  thing that does worry me is that the posts on these forums are public, that is anyone can see the content without being a member. Some of the content discussed between people with Autism Spectrum Diagnosis on here is quite personal. Is there any way that the forum could be viewed by members only? 

Children
  • over 5 years ago in reply to Kitsune

    Hi Kitsun

    We gave this a lot of thought when launching the forum. If content is only visible to members (by which I take it you mean registered forum users, as opposed to members of the National Autistic Society?), then Google will generally not index it. This means that people won't find the forum. So, instead, we ask users not to reveal personal information. For that reason, you have a forum name that is different from your sign-in user name; some people will have created sign-ins based on their real names, and we don't want to make those public. Nor do we encourage people to mention geographical or other identifying information, post selfies, or do anything else that might reveal themselves.

    Most people in this thread are helping this process along by demonstrating to others that forum names should be pseudonyms and avatars can be a bit creative.

    Hope this helps.