Published on 12, July, 2020
I'm just writing to a well known food chain, advising them of some shortcomings I am experiencing with their home delivery process.
Post Pandemic, I've realised just how much I utterly hated going "shopping" and I realised we are really invested now in home delivery!
(So much, that I'm actually attempting to get the process to work a bit better)
I wondered if it's just me, or is this a more universal Autism thing?
For those of you who don't like to post or vote, this is a very simple question, and you can possibly excercise a bit of power if you have a strong feeling about shopping.
We constitute about 1/50th of the population if I have my facts correct, (I may not when it comes to that number) so IF we turn out to be "all of one mind" it's worth "niche influencers" like myself (I KNOW companies, and even lawmakers, can be influenced by a well written complaint, as I've been doing it for years! I claim credit for killing a Kellogs ad campaign in the nineties with a particularly vitriolic communication to the right department and the part of U.K. drone law that lets your kids (and me!) fly a toy in your own back garden...
Complaining is like planting seeds, and waiting to see which ones sprout. For those who are lacking in funds and powerless it's a very cheap hobby, too.
You just have to do it creatively, and not "whine"...
So how do YOU feel about a trip to the shops?
I like online shopping in preference to going to a shop as it can feel overwhelming trying to find things.
On the subject of online shortcomings I have noticed you can't email any more which is frustrating. However they put one of those satisfaction surveys on at just the right time after we had received two replacements that totalled a substantially reduced amount, for example 2 slices of cake instead of a whole one. It is odd because you don't say who you are but since they have replaced with similar qualities. Hope your suggestion results in an improved service.
Homebird said:you can't email any more which is frustrating
This seems to be an increasing and horrible trend, not just with shops but also banks and others. It's not good enough. Sometimes they have a whatsapp, which is no use to me as I don't use that and don't even have a smart phone.
I don't use that either - bit of a dinosaur! I just don't see why they can't do basic email.
sometimes you can reach them on twitter