friendly supermarket tills

The supermarket chain Tesco has introduced Dementia Friendly tills, with the first example being created in Chester. The idea is that the till will be staffed by someone who has had training through Dementia Friends.

Dementia is currently a high profile area, and justifiably accommodation for people with dementia is a good idea, but it is also a first for disabilities (apart from a wide access till for wheelchairs).

I wish someone would take the initiative to be autism friendly in supermarkets. The tills are often in the noisiest parts of the store, and people on the spectrum having to queue to pay for their purchases are a captive audience for a barrage of sensory assaults from which they cannot easily extricate themselves.

Tills are often near the refrigerator units, with their competing high level hums. Also near the tills are seating areas where people are sat talking, or kids screaming, or the tills are fairly near a cafe within the supermarket. Sometimes tills are near the external doors so there is traffic noise. Then the tills themselves are noisy with ring tones.

People on the autistic spectrum who become stressed while caught in the till queue are not given any special provision, nor are supermarkets particularly understanding of parents with autistic spectrum children who are affected by the barrage of noise, smells and visual stimuli.

Isn't it time supermarkets recognised disabilities like autism. They make enough money from us.

  • also, trying to shop during day hours when most are at school/work or very late at night tends to mean less crowd and shorter cueues and, even better- alot of stuff can be orderd via home delivery, so dont need to go in the shop that often-bonus:D

  • As for me i prefer normal tills. i find the machines way too confusing and way to loud and annoying. I always seem to get something wrong with them and after a while i start panicing if it keeps insisting ive done somethign wrong and i cant figure out what it is. While im not overly fond of cueing and the till chat is downright awkward and confusing(one time a young lady asked something along the lines "so, what are you doing tonight? Got any plans?" leaving me staring at her with my mouth open as for one its none of her business and two, if i hadnt known any better, idve thought she was trying to ask me out. Had she been a guy, idve definetly thought so.), i tend to find simply giving curt answers (as in think case, "no.") tends to end the conversation and if not i jsut say somehting like umm, im alright, really. Rude? Maybe. But so are they asking me personal questions like that when they dont even know me. Unintentional, i know but still:S

  • longman said:

    I think for me its the doorhandle test that gets me every time. My brain is convinced the handle only turns one logical way to open a door. If it happens the opposite way I'm stuck. While not peculiar to autism it is supposed to be a good indicator. For some reason you don't consider alternatives well.

    This just reminded me that a few years ago, I went to the loo at a cafe. I was unable to open the door to get out, and ended up shouting for help. Someone came and opened the door perfectly easily. I felt such a fool at the time. Thank you for shedding light on yet another embarrassing memory.

    Re machines, I have my favourites, and it takes time, without the pressure of a queue to learn. I have had my failures and have an unfortunate tendancy to argue verbally, when they start spouting electronic messages, but they are better. I just hate the shops where some well meaning member of staff jumps in to help too soon. I'd rather work it out if I can.

  • Intrigued that two of you like self service tills. For me personally they are a nightmare.

    It might in part be an age thing, I'm not keen on interacting with machines as I cannot seem to correctly predict the next step in the sequence. Added to which self service tills have an annoying habit of insisting I've done something I shouldn't, which ups the complexity of incoming messages. And being very tall - it is all happening rather low down, where the sounds compete with the noises further away at ear level.

    On a visit to Manchester last year I had to use the metro ticket machines several times. The sequence required me to press an area of the touch screen I perceived was pointed to by an arrow, when in fact it was asking me to select next page. So on two occasions I couldn't complete the transaction.

    I think for me its the doorhandle test that gets me every time. My brain is convinced the handle only turns one logical way to open a door. If it happens the opposite way I'm stuck. While not peculiar to autism it is supposed to be a good indicator. For some reason you don't consider alternatives well.

    Does everyone then prefer self service tills in supermarkets, and other self service gadgets like ticket dispensers?

  • I did not realise that I had a problem with asking for help, until I started reading about autism. I often struggle to find things in strange shops, or if something is moved or I don't often buy it. This prolongs our visit to a shop and can be a problem.

    Now that I understand that asking for help is an autism problem, I force myself to go and ask where something is, if I struggle for too long to find it. It is easier some days than others. Many shops now have a very positive attitude to these requests, with staff getting rewards if customers give good feedback about them. So, I would say, don't struggle on alone. Pluck up the courage to ask where things are. It does speed things up.

    I use self service tills as often as posible. Parents with noisy toddlers don't use them, and you don't have to respond to the inane checkout chat that is so prevelant now. I know they are trying to make it a friendly experience, but if I am getting wound up, I prefer a silent checkout person.

    Re music in shops, I have been known to leave, without buying anything. Coop radio is truly awful and way too loud. Wilcos have a similar system. I have complained about these on many occasions because I cannot remember what I want to buy, when being assaulted by music I dislike.

    I come accross here as being very intollerant. Some days are better than others.

  • This is a good point Longman. Shops are major sources of stress for us. Not just noises and light but the people too. In Superdrug yersteday I couldn't find the item I wanted. I wandered up and down the aisle looking and an assistant said to me 'You alright?' With hindsight I think she was wanting to know if I needed anything but I took it as an enquiry about my health and said yes. I found the item eventually.

    The self-service checkouts in supermarkets are a good option as there's no need to interact with anyone.

    I suppose the only way is for us to contact the stores asking for what we want. I complained to my local branch of Boots because on walking through to the pharmacy my ears were assailled by four lots of competing loud music from different concessions. They didn't promise anything but its quieter in there now.

    Toys R Us had an autism friendly shopping day last year so there is some awareness.