friendly supermarket tills

The supermarket chain Tesco has introduced Dementia Friendly tills, with the first example being created in Chester. The idea is that the till will be staffed by someone who has had training through Dementia Friends.

Dementia is currently a high profile area, and justifiably accommodation for people with dementia is a good idea, but it is also a first for disabilities (apart from a wide access till for wheelchairs).

I wish someone would take the initiative to be autism friendly in supermarkets. The tills are often in the noisiest parts of the store, and people on the spectrum having to queue to pay for their purchases are a captive audience for a barrage of sensory assaults from which they cannot easily extricate themselves.

Tills are often near the refrigerator units, with their competing high level hums. Also near the tills are seating areas where people are sat talking, or kids screaming, or the tills are fairly near a cafe within the supermarket. Sometimes tills are near the external doors so there is traffic noise. Then the tills themselves are noisy with ring tones.

People on the autistic spectrum who become stressed while caught in the till queue are not given any special provision, nor are supermarkets particularly understanding of parents with autistic spectrum children who are affected by the barrage of noise, smells and visual stimuli.

Isn't it time supermarkets recognised disabilities like autism. They make enough money from us.

Parents
  • Intrigued that two of you like self service tills. For me personally they are a nightmare.

    It might in part be an age thing, I'm not keen on interacting with machines as I cannot seem to correctly predict the next step in the sequence. Added to which self service tills have an annoying habit of insisting I've done something I shouldn't, which ups the complexity of incoming messages. And being very tall - it is all happening rather low down, where the sounds compete with the noises further away at ear level.

    On a visit to Manchester last year I had to use the metro ticket machines several times. The sequence required me to press an area of the touch screen I perceived was pointed to by an arrow, when in fact it was asking me to select next page. So on two occasions I couldn't complete the transaction.

    I think for me its the doorhandle test that gets me every time. My brain is convinced the handle only turns one logical way to open a door. If it happens the opposite way I'm stuck. While not peculiar to autism it is supposed to be a good indicator. For some reason you don't consider alternatives well.

    Does everyone then prefer self service tills in supermarkets, and other self service gadgets like ticket dispensers?

Reply
  • Intrigued that two of you like self service tills. For me personally they are a nightmare.

    It might in part be an age thing, I'm not keen on interacting with machines as I cannot seem to correctly predict the next step in the sequence. Added to which self service tills have an annoying habit of insisting I've done something I shouldn't, which ups the complexity of incoming messages. And being very tall - it is all happening rather low down, where the sounds compete with the noises further away at ear level.

    On a visit to Manchester last year I had to use the metro ticket machines several times. The sequence required me to press an area of the touch screen I perceived was pointed to by an arrow, when in fact it was asking me to select next page. So on two occasions I couldn't complete the transaction.

    I think for me its the doorhandle test that gets me every time. My brain is convinced the handle only turns one logical way to open a door. If it happens the opposite way I'm stuck. While not peculiar to autism it is supposed to be a good indicator. For some reason you don't consider alternatives well.

    Does everyone then prefer self service tills in supermarkets, and other self service gadgets like ticket dispensers?

Children
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