friendly supermarket tills

The supermarket chain Tesco has introduced Dementia Friendly tills, with the first example being created in Chester. The idea is that the till will be staffed by someone who has had training through Dementia Friends.

Dementia is currently a high profile area, and justifiably accommodation for people with dementia is a good idea, but it is also a first for disabilities (apart from a wide access till for wheelchairs).

I wish someone would take the initiative to be autism friendly in supermarkets. The tills are often in the noisiest parts of the store, and people on the spectrum having to queue to pay for their purchases are a captive audience for a barrage of sensory assaults from which they cannot easily extricate themselves.

Tills are often near the refrigerator units, with their competing high level hums. Also near the tills are seating areas where people are sat talking, or kids screaming, or the tills are fairly near a cafe within the supermarket. Sometimes tills are near the external doors so there is traffic noise. Then the tills themselves are noisy with ring tones.

People on the autistic spectrum who become stressed while caught in the till queue are not given any special provision, nor are supermarkets particularly understanding of parents with autistic spectrum children who are affected by the barrage of noise, smells and visual stimuli.

Isn't it time supermarkets recognised disabilities like autism. They make enough money from us.

Parents
  • I did not realise that I had a problem with asking for help, until I started reading about autism. I often struggle to find things in strange shops, or if something is moved or I don't often buy it. This prolongs our visit to a shop and can be a problem.

    Now that I understand that asking for help is an autism problem, I force myself to go and ask where something is, if I struggle for too long to find it. It is easier some days than others. Many shops now have a very positive attitude to these requests, with staff getting rewards if customers give good feedback about them. So, I would say, don't struggle on alone. Pluck up the courage to ask where things are. It does speed things up.

    I use self service tills as often as posible. Parents with noisy toddlers don't use them, and you don't have to respond to the inane checkout chat that is so prevelant now. I know they are trying to make it a friendly experience, but if I am getting wound up, I prefer a silent checkout person.

    Re music in shops, I have been known to leave, without buying anything. Coop radio is truly awful and way too loud. Wilcos have a similar system. I have complained about these on many occasions because I cannot remember what I want to buy, when being assaulted by music I dislike.

    I come accross here as being very intollerant. Some days are better than others.

Reply
  • I did not realise that I had a problem with asking for help, until I started reading about autism. I often struggle to find things in strange shops, or if something is moved or I don't often buy it. This prolongs our visit to a shop and can be a problem.

    Now that I understand that asking for help is an autism problem, I force myself to go and ask where something is, if I struggle for too long to find it. It is easier some days than others. Many shops now have a very positive attitude to these requests, with staff getting rewards if customers give good feedback about them. So, I would say, don't struggle on alone. Pluck up the courage to ask where things are. It does speed things up.

    I use self service tills as often as posible. Parents with noisy toddlers don't use them, and you don't have to respond to the inane checkout chat that is so prevelant now. I know they are trying to make it a friendly experience, but if I am getting wound up, I prefer a silent checkout person.

    Re music in shops, I have been known to leave, without buying anything. Coop radio is truly awful and way too loud. Wilcos have a similar system. I have complained about these on many occasions because I cannot remember what I want to buy, when being assaulted by music I dislike.

    I come accross here as being very intollerant. Some days are better than others.

Children
No Data