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Contacting the community manager

TheCatWoman

I've tried this twice now, checking my spelling to make sure I have the correct address, I do, the same address as is on here and yet I'm told this email address dosen't exist.

Is it just me with this problem or is it site wide?

  • in reply to kiwipip

    Ah, I missed that part. Good catch.

     , try copying and pasting this into the addess box of your email: 

    communitymanager@nas.org.uk

  • in reply to Iain

    I think cat woman is struggling with sending the email in the first place as in the email client is saying the address does not exist… If I’m not mistaken. So she is asking for clarification over the email address rather than a delay in reply 

  • I've spoken to them quite a few times but response times are typically a few days to a week, and with it being the holiday season then they are probably not at work.

    Do you get an email back saying it could not be delivered? If you didn't then it is just in their backlog to look at when they have time.

  • Hi.

    I have just sent an email and received this email back:

    ​
    "Thank you for contacting the Online Community team. 
     
    During the festive period, we are operating at reduced capacity and will respond in the new year. Thank you for your patience and understanding. 
     
    In the meantime, you may find helpful information by browsing our Advice and guidance pages. 
    If you need urgent help or support, please visit the services listed on our Urgent help page. 
     
    Wishing you a Merry Christmas and a Happy New Year from the Online Community Moderators!  
     
    Many thanks, 
    The Online Community Team"


    I'm assuming that means that the email works.