Just had a massive meltdown at work

I work in IT support in a relatively senior position and my current role is based at a company that has a culture of mismanagement and blame, where certain incompetent managers have coasted along for a long time while the "minions" with a good work ethic pick up the pieces and make sure projects / services / fixes are delivered.

Certain others are quite abrasive and like to throw their weight around but don't like it when challenged and will bully / attempt to force out those that do - all of which said management are blissfully unaware of, or just ignore.

Recently I was given the role of specialist in relation to some WiFi equipment we provide to a few clients as the previous expert had left the company for similar reasons to why I ended up having a meltdown today.

During this project I've had to constantly chase a member of the professional services department that should be managing the following aspects of it:

  • Booking a vehicle
  • Providing address details
  • Providing hardware and equipment / booking it out of stock
  • Providing tools
  • Managing time effectively so that I actually have the time to be able to configure and test the equipment BEFORE I arrive on-site

Add to that the fact that for the last install I did, which was in Birmingham, no-one had booked a vehicle so I had to contact a manager who requisitioned me one, only for that to be taken back by this member of prof. services who then forced me to drive a Transit van rather than give up the company Mercedes when I was the only person going and had no cargo.

This to me makes very little sense, I find it likely that he clawed it back just because he wanted a comfy ride. The other two members of staff he was going with were taking another smaller van but if they've used the Transit all passengers along with cargo would have been transported efficiently.

Instead they give me a massive van I have no experience driving which ends up getting scratched as I have to navigate multi-story car parks in it.

More recently I'd been assigned a job elsewhere to install and configure their Wi-Fi solution but as usual the company assigned me a bunch of other things to do which supposedly took priority, the other things turned out to be way more complex to complete and so a solution wasn't found for over a week and involved senior development staff.

A colleague and I booked two appointments to sit down and plan the installation but because of the unexpected and complex issues with my initial task we simply didn't have time.

So now issues have arisen with the installation and now according to my line manager my competence has been called into question by my department manager, who has instructed my line manager to now manage a this project.

This morning in the kitchen at work a member of staff asked me how I was, which sent me off on a rant. Halfway though my department manager walks into the kitchen [apparently looking for tea bags], which I perceive as an attempt to covertly monitor my rant so I let rip on him and became quite shouty and intense to a point where he apparently thought I was going to punch him.

I'm just tired of all the backstabbling, pointless politics, the air of superiority that certain managers [including him] give off.

Basically things have been building up for the past month or two because I've been placed in an environment of absolute chaos and have been expected to deliver perfection, plus my dept manager insists on professional standards and yet behaves like a petulant child in certain scenarios.

I think he's an Aspie himself if I'm honest as I've noticed a number of traits included a complete lack of awareness of how his behavior destroys others' morale and have informed him of this to his face.

I spent an hour and a half in a non-formal meeting basically telling him everything that's bothering me and he stated that I can't hide behind my condition and that I can't pull that card.

At the same time he apparently wants a happy work environment but is completely unaware of the fact that it's currently toxic to a point where a significant number of people have left or want to leave in the near future. I told him to go speak to the rest of my team and answer the question "why does half the helpdesk want to leave?"

It's a bit odd in that he presents ASC traits and yet subscribes to the view that behavioral issues such as mine are made up and are just a meaningless label.

I challenged him on what he knows about my condition - he knows only what he's briefly read a few paragraphs on from this site.

The guy seriously annoys me - sometimes he's amiable and you think he's alright and the next time he'll be dismissive, condescending or petulant so then I think why do I even bother.

I went home for the afternoon and we're having a meeting next Tuesday morning to discuss my future. Initially I was going to leave but after discussing it at length with my missus I've decided to try private counselling / CBT (I had a bad experience with a NHS recommend counselor, who just wound me up because she didn't seem to offer anything constructive), as long as my department manager agrees to take long hard look at himself as well.

New management is starting soon so he'll be gone so I kind of wish I was able to bottle it but he makes me so angry I just couldn't control myself.

Parents
  • Hi.

    i can only imagine the soup in your head at the moment. 

    A couple of questions 

    1. is your employer aware formally of your diagnosis
    2. do you have frequent line management meetings.. to discuss projects etc but they should also be about supporting and enabling you to do your job. Do you feel supported in your role? Can you cite examples if occasions when you’ve not? 
    3. in your informal meeting was there anyone else there
    4. in your meeting on Tuesday will there be someone there from HR and someone taking notes
    5. do you have any previous occasions when you’ve hit meltdown? If so, when and how frequent are they? Was it similar triggers? 

    it is horrible that this is just at the start of a long bank holiday day. It is also impossible to tell an Aspie “not to worry”. This post is intending to try and take a logical and pragmatic look at it. Sorry if it doesn’t offer an solace. 

  • Footnote:

    Below is the employer guidance from NAS which is posted on the site:

    Top tips

    • Clarify expectations of the job. You may need to be more explicit about your expectations for an autistic member of staff. As well as the job description, you need to explain the etiquette and unwritten rules of the workplace. Make it clear that any adaptations for them in the workplace are there to help them keep doing their job well, not because they are not good enough.
    • Provide training and monitoring. Clear and structured training is invaluable. This can be provided informally on the job, by a manager, colleagues or a mentor, or may take the form of more formal training. Various organisations and schemes offer job coaches, and funding for this form of training may be available from the Department of Work and Pensions. Our Employment Training Service can provide more information.
    • Make sure instructions are concise and specific. Try to give the your employee clear instructions right from the start about exactly how to carry out each task, from start to finish, as this will lay the foundations for good working practices. Don’t assume the person will infer your meaning from informal instructions – for example, rather than saying 'Give everybody a copy of this', say 'Make three photocopies of this, and give one each to Sam, Mary and Ahmed'. You may also choose to provide written instructions. It can be helpful to ask the person to repeat back instructions so you are sure they have understood.
    • Ensure the work environment is well-structured. Some autistic people need a fairly structured work environment. You can help by working with them to prioritise activities, organising tasks into a timetable for daily, weekly and monthly activities, and breaking larger tasks into small steps. Some people will appreciate precise information about start and finish times, and help getting into a routine with breaks and lunches.
    • Regularly review performance. As with any employee, line managers should have regular one-to-one meetings with the person to discuss and review performance and give overall comments and suggestions. For an autistic staff member, brief, frequent reviews may be better than longer sessions at less frequent intervals.
    • Provide sensitive but direct feedback. Autistic people often find it difficult to pick up on social cues, so make sure your feedback is honest, constructive and consistent. If they complete a task incorrectly, don't allude to, or imply, any problems – instead, explain tactfully but clearly why it is wrong, check that they have understood, and set out exactly what they should do instead. Be aware that they may have low self-esteem or experience of being bullied, so ensure that any criticism is sensitive, and give positive feedback wherever appropriate.
    • Provide reassurance in stressful situations. Autistic people can be quite meticulous, and can become anxious if their performance is not perfect. This means they may become very stressed in a situation such as an IT failure. You can help by giving concrete solutions to these situations – for example, by explaining "If the photocopier breaks, use the one on the third floor." Similarly, reassure them that if they occasionally arrive late due to transport problems or other unpreventable factors, this is not a problem. Your employee may benefit from having a mentor or buddy in the workplace – an empathetic colleague who they can go to if they are feeling stressed, anxious or confused.
    • Support your staff member to prepare for changes. Give information about changes to the workplace or tasks well in advance.
    • Ask about sensory distractions. Autistic employees sometimes benefit from things like screens around their desk, noise-cancelling headphones, or their desk being in the corner.
    • Help other staff to be more aware. If your autistic employee consents to their condition being disclosed, then providing colleagues with information and guidance on autism can benefit everyone. Sometimes the employee may find it helpful to write a document for other staff explaining what their colleagues can do to support them. You could consider staff training, or our online modules.
Reply
  • Footnote:

    Below is the employer guidance from NAS which is posted on the site:

    Top tips

    • Clarify expectations of the job. You may need to be more explicit about your expectations for an autistic member of staff. As well as the job description, you need to explain the etiquette and unwritten rules of the workplace. Make it clear that any adaptations for them in the workplace are there to help them keep doing their job well, not because they are not good enough.
    • Provide training and monitoring. Clear and structured training is invaluable. This can be provided informally on the job, by a manager, colleagues or a mentor, or may take the form of more formal training. Various organisations and schemes offer job coaches, and funding for this form of training may be available from the Department of Work and Pensions. Our Employment Training Service can provide more information.
    • Make sure instructions are concise and specific. Try to give the your employee clear instructions right from the start about exactly how to carry out each task, from start to finish, as this will lay the foundations for good working practices. Don’t assume the person will infer your meaning from informal instructions – for example, rather than saying 'Give everybody a copy of this', say 'Make three photocopies of this, and give one each to Sam, Mary and Ahmed'. You may also choose to provide written instructions. It can be helpful to ask the person to repeat back instructions so you are sure they have understood.
    • Ensure the work environment is well-structured. Some autistic people need a fairly structured work environment. You can help by working with them to prioritise activities, organising tasks into a timetable for daily, weekly and monthly activities, and breaking larger tasks into small steps. Some people will appreciate precise information about start and finish times, and help getting into a routine with breaks and lunches.
    • Regularly review performance. As with any employee, line managers should have regular one-to-one meetings with the person to discuss and review performance and give overall comments and suggestions. For an autistic staff member, brief, frequent reviews may be better than longer sessions at less frequent intervals.
    • Provide sensitive but direct feedback. Autistic people often find it difficult to pick up on social cues, so make sure your feedback is honest, constructive and consistent. If they complete a task incorrectly, don't allude to, or imply, any problems – instead, explain tactfully but clearly why it is wrong, check that they have understood, and set out exactly what they should do instead. Be aware that they may have low self-esteem or experience of being bullied, so ensure that any criticism is sensitive, and give positive feedback wherever appropriate.
    • Provide reassurance in stressful situations. Autistic people can be quite meticulous, and can become anxious if their performance is not perfect. This means they may become very stressed in a situation such as an IT failure. You can help by giving concrete solutions to these situations – for example, by explaining "If the photocopier breaks, use the one on the third floor." Similarly, reassure them that if they occasionally arrive late due to transport problems or other unpreventable factors, this is not a problem. Your employee may benefit from having a mentor or buddy in the workplace – an empathetic colleague who they can go to if they are feeling stressed, anxious or confused.
    • Support your staff member to prepare for changes. Give information about changes to the workplace or tasks well in advance.
    • Ask about sensory distractions. Autistic employees sometimes benefit from things like screens around their desk, noise-cancelling headphones, or their desk being in the corner.
    • Help other staff to be more aware. If your autistic employee consents to their condition being disclosed, then providing colleagues with information and guidance on autism can benefit everyone. Sometimes the employee may find it helpful to write a document for other staff explaining what their colleagues can do to support them. You could consider staff training, or our online modules.
Children
  • In my past experiences of managing staff it can an excellent practice for all staff not just those on the spectrum.. 

    Relationships are key as well as knowing your staff. 

  • Wow, this thread has struck a chord with me.  I can only express my sympathies as I know all too well what it is like to work for a company that is badly managed and condones people throwing their weight around and ducking and diving.

    It seems this type of work environment is more common sadly and I moved to escape some issues you listed above only to be presented with others in my current role.  You can probably relate for the need to have clear plans and expectations in place so their is time to process and understand what needs to be achieved at what stage and any other actions that may have been overlooked.

    Ellie's recommendations above are all worthy, but my experience is that their is a real lack of understanding of ASD and as you say, it is often seen as an excuse to cover inadequacies, when in fact it is further from the truth.

    I have a poor relationship with my boss and for me to thrive in the workplace I need someone who can work with my idiosyncrasies - that doesn't mean bending over-backwards for me or patting me on the back every five minutes, which some have failed to interpret that way.  I need clear goals and expectations, I need someone to be upfront with me if there is a problem and to be realistic.  I have had two bosses (I have had maybe a dozen or more throughout my working life) that have managed to get the best out of me, one even managed to figure out exactly how I tick and managed me beautifully through all sorts of messy situations - people like him though are rare.

    I would approach the meeting by being clear that you want to thrive in your role, but need some clear guidance to do that and realistic deadlines to work to (anyone will struggle without that, let alone with ASD).

    In fact I am going to use Ellie's suggestions above with my HR department as my working relationship with my boss isn't working, so we either need to make it work or I need to find another job as the stress of working in a chaotic environment with no objectives or clear leadership is unbearable for me.

    You would think these sorts of things would be addressed for everyone regardless of needs as a bare minimum for running a work environment!