Hi,
Trying to build some confidence to make phone calls. Have had a very difficult evening. Picked up the courage to complain about a chinese meal I had bought, but they gave me wrong dish. Was initially met with excuses, that I should have called yesterday, but by time sat down to meal, restaurant was closing. Got a vey negative response, was told manager would call me in 2 hours.
Waited a couple of hours, was stressed out, but decided to spend time waiting to sort through my bank statements. After about 2 and hours, horrifed to discover fraudulent cash withdrawls on my bank account to tune of several hundred pounds over six months. Phone the bank, was put in a queue for 40 minutes, and my stress levels went extremely high.
Finally got through to someone to go through transactions, to be told I have some transactions I am unsure about. I said no, I have some transactions which are fraudulent. After 20 minutes, finally got through to fraud team, who could not give me any detail, but said they would look in to it. Asked if they would be calling me, but no, I have to call them again and go through the whole process.
It took a lot of effort to phone, and have been trying to convince myself if I phone I can get things sorted quickly and reduce my stress and anxiety.
I phoned chinese restaurant, who I expect would fix the simple error. I was totally shocked at their attitude, excuse after excuse. Told manager was out, but then he magicly appeared mid conversation in background. They offered to replace dish if I bought it back, I said I will do it Tommorow as it is too late for me now. Girl on the phone was passing messages, and started laughing and simply said I don't think they like you (the management) and made a reference saying I am making things more difficult. They then claim they never made mistake, even repeated the order which is correct, but that is not what I received. I thought it would be a simple call to sort it out.
Just totally shocked at being treated so bad.
Has really hit me hard, have just returned to work after suffering from stress and have a meeting with occupational worker tommorow.
I really don't know why life has to be so difficult