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Sharing a moan about Evri deliveries - or, non deliveries to be accurate

Marianne72

I need to get this off my chest, as it is starting to rotate in my mind face with spiral eyes . I should have had my bathroom curtains before Christmas [a very cold room, north facing] but had several 'really sorry this has been delayed' notices. I tried to contact Evri through Amazon without success. I emailed them direct only to receive 2 emails giving names as if they were real people but clearly AI as both messages were identical, though my email contained different questions. The chat bot Claire promised 'I will contact you before 11am' but failed to do so, though inviting me to respond.

There is no way to get around this system because when you respond to emails, you get another chatbot giving out the same message. Arrgh!! And as to Amazon, you can't even contact them because the 'respond to seller' option is greyed out. This is my 3rd non delivery from Evri. I think the only option is to ask the seller who their carrier is, before ordering higher cost goods.

  • Hi  I won’t be able to help you in any practical way but I can relate to what you say and situations like this infuriate me too! To me it’s the “do as you said you do” issue which when broken tips me over completely (and this can be a person, an object or a chat bot - I hate them!). So I feel the pain, and just wanted to leave a “been there, felt that” here, which is not helping you in any way practical but perhaps gives you some moral support 

  • I had items that were not getting delivered before Christmas, if you keep on the bot chat and keep asking it questions and say it hasn't fixed the problem, you get through to a person. I got items redelivered and refunded if they were third party sellers, then could reorder and they came the second time. 

    I think sometimes the package gets damaged then no on will touch it and it sits in the depo.