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Sharing a moan about Evri deliveries - or, non deliveries to be accurate

Marianne72

I need to get this off my chest, as it is starting to rotate in my mind face with spiral eyes . I should have had my bathroom curtains before Christmas [a very cold room, north facing] but had several 'really sorry this has been delayed' notices. I tried to contact Evri through Amazon without success. I emailed them direct only to receive 2 emails giving names as if they were real people but clearly AI as both messages were identical, though my email contained different questions. The chat bot Claire promised 'I will contact you before 11am' but failed to do so, though inviting me to respond.

There is no way to get around this system because when you respond to emails, you get another chatbot giving out the same message. Arrgh!! And as to Amazon, you can't even contact them because the 'respond to seller' option is greyed out. This is my 3rd non delivery from Evri. I think the only option is to ask the seller who their carrier is, before ordering higher cost goods.

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  • I have vowed never to use them again, I sent a 1970’s bike frame with them, it was lost. I tried to claim on the insurance, they wanted receipts showing the value of it. I had owed the frame for years so couldn’t prove the value, I had to refund the buyer £125. I also ordered a complete front door for a Mercedes, that was also lost, I managed to contact the warehouse, they couldn’t find it, they did find a pair of doors for a Jeep that they couldn’t account for. I could understand a small item going missing but these were quite large.

  • in reply to Roy

    As a buyer, it can be infuriating when items don't arrive. For the seller, I know it can be a major headache. There was a documentary (BBC, I think) about courier companies not delivering items, and an increase in career criminals helping themselves to goods on unattended, unlocked courier vans, etc.

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  • in reply to Roy

    As a buyer, it can be infuriating when items don't arrive. For the seller, I know it can be a major headache. There was a documentary (BBC, I think) about courier companies not delivering items, and an increase in career criminals helping themselves to goods on unattended, unlocked courier vans, etc.

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