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Sharing a moan about Evri deliveries - or, non deliveries to be accurate

Marianne72

I need to get this off my chest, as it is starting to rotate in my mind face with spiral eyes . I should have had my bathroom curtains before Christmas [a very cold room, north facing] but had several 'really sorry this has been delayed' notices. I tried to contact Evri through Amazon without success. I emailed them direct only to receive 2 emails giving names as if they were real people but clearly AI as both messages were identical, though my email contained different questions. The chat bot Claire promised 'I will contact you before 11am' but failed to do so, though inviting me to respond.

There is no way to get around this system because when you respond to emails, you get another chatbot giving out the same message. Arrgh!! And as to Amazon, you can't even contact them because the 'respond to seller' option is greyed out. This is my 3rd non delivery from Evri. I think the only option is to ask the seller who their carrier is, before ordering higher cost goods.

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  • Could you contact Evri outside of Amazon? I'm sure they have a phone line. If you contact them and explain the issue and that you've tried to contact through Amazon, they may be able to help. They can be a nightmare for getting your orders but I've reported deliveries not turning up to them before and have been refunded.

  • in reply to Expecto_Patronum

    I've just had an email from AI Claire, saying this has been escalated to 'a manager'. I wonder if this is a robot too?? I don't like using the telephone. I've put a 1 star rating on the seller, because they failed to respond. I still want the item but will mark it on my list of 'don't buy from here's'. Amazon deliveries are usually excellent and also the refund system - but not this time.

  • in reply to Marianne72

    I get not wanting to use the phone. I'm not a fan either. See if you get a response from the manager. If you go through the Evri website they also have a chat feature. It will be AI to begin with but sometimes these chat features allow you to speak to a human if the AI can't solve the problem. I know it may still be infuriating to speak to more AI but this may get your further than through Amazon as it will be somewhat direct to Evri. Hopefully the manager will just sort you a refund and it will be stress over.

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  • in reply to Marianne72

    I get not wanting to use the phone. I'm not a fan either. See if you get a response from the manager. If you go through the Evri website they also have a chat feature. It will be AI to begin with but sometimes these chat features allow you to speak to a human if the AI can't solve the problem. I know it may still be infuriating to speak to more AI but this may get your further than through Amazon as it will be somewhat direct to Evri. Hopefully the manager will just sort you a refund and it will be stress over.

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