I accidentally deleted an online account

with My Heritage and now I seem unable to contact them to be able to retrieve it, their help pages are anything but helpful and and contact us dosen't seem to give you nay contact options.

Can anybody help, or will I just have to get my DNA done again with a different company?

Why do these companies seem to make it so hard to contact them?, Why the need for going round in circles? Is this some marketing gimmick, deliberate obfuscation or the enshitification of the internet?

  • I think my Gran had bi-polar but was never diagnosed.  She was like a kid that had never grown up some days, and other days she could be a demon from hell.  Her moods were legendary. 

    Thing is, people of her generation were often afraid to go and seek help when they struggled mentally due to the stigmas & the fear they might not be allowed back into society.  Seems ridiculous now, but mental health care was awful decades ago.

    She was seriously funny though.  She'd wait for my Grandad to go mow the garden, and then get us to go play cricket on it deliberately to annoy him.   
    We didn't even have cricket equipment or know how to play it until she went and bought it all !!!

    What that poor man suffered....   Upside down

     I think I’m just lucky I met you first. You’re one of the rare percent who hasn’t ran a mile after meeting me… It will come

    I guess that's a nice thing to say (the first sentence, so thanks)

    Looking at it the other way around, you could argue I'm the one pain in the b*m that keeps on when others give up Laughing  It depends on how you see it!

    Seriously though.  I do get that, I've felt that way myself plenty of times. 


  • This isn't correct terminology but I think we'll get away with it 

    Probably best we keep that one to ourselves lol.

    I think most Grans fit that.

    I remember my Gran saying that nobody was allowed to call her 'Nan' as she wasn't a bl**dy goat, for example.  

    Lmao!!! Laughing Your Gran sounds a good laugh.

    My Gran is my only Gran left now and honestly every day is a good day for her. I don't think I've seen her as her usual mental lovely - not correct I know ;) - self.

    My other Gran (dads side) was lovely but some days she was really frosty. I have a memory of her when I was maybe 6-7 and she was in such a mood she threw her ball of knitting at my dad lol.

    **Oh by the way.  Didn't you say how hard it was to make conversation?   How many subjects have we covered so far? 

     I think I’m just lucky I met you first. You’re one of the rare percent who hasn’t ran a mile after meeting me… It will come Wink

  • She’s a bit mental but lovely

    This isn't correct terminology but I think we'll get away with it Laughing

    The best Gran's always fit into that description, I think.

    I remember my Gran saying that nobody was allowed to call her 'Nan' as she wasn't a bl**dy goat, for example.  

    She had great days, and then days you'd be better off leaving her alone. 


    **Oh by the way.  Didn't you say how hard it was to make conversation?   How many subjects have we covered so far?   Wink

  • Actually probably not my Gran - sounds more like it's your Gran on here - and I just remembered she can’t use her computer without my help…

    My Gran is super opinionated. My mum told her off once and my Gran said she’s a right to be opinionated because she’s been on the planet longer than most people lol Laughingalways says this at the top of her voice in front of people.

    She’s a bit mental but lovely.

  • It's possible. 

    My Gran broke everything too, so I have some sympathies. 

    Also TheCatWoman comes from the place my Gran came from and is just about as opinionated as she is. 

    I think the CatWoman is a little more left wing though. Thinking Also a good thing. Thumbsup 

  • NP. I thought I would have a quick look as a lot of companies make it really complicated to get in touch with them. I'm forever helping my gran!

    Lol I'm sorry to hear that Laughing starting to wonder if catwoman and my gran the same person?

  •    Thanks  !  That was a bit shoddy of me. 

      TheCatWoman breaks everything  ! 

    However its normally electrical. I didn't realise we've moved onto websites now Grinning 

  • Further looking, I see if you go here - https://www.myheritage.com/contact-myheritage - you can submit a ticket and someone real will respond to you about your problem.

  • I'm sorry you're having problems. I hate how difficult it is to easily contact any company, they don't make it easy do they.

    If you follow this link you can contact them via their online contact box by submitting a 'ticket'. Once you submit one they will respond to you hopefully in a few days.

    https://www.myheritage.com/contact-myheritage/customer_support/delete_account/submit_ticket

    You'll need to enter your email address, full name, phone number and your account ID. Fill in the text box underneath and explain what happened and hopefully they will be able to get back to you in a few days and get this sorted out.

    I hope this helps.

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