I've contacted a local autism group and got a message saying they will respond within 5 days as it's run by volunteers and in the event of no reply, to contact this person.
That was 3 weeks ago and I ended up contacting that named person only to be told that they no longer work for the Branches department of the National Autistic Society. All branches are run by volunteers not staff, most branches take approximately 7 – 10 days to respond to emails. If you haven’t heard back from the branch volunteers by the end of this week, can you get back to me and I’ll pass your enquiry onto a member of the Branches department.
I am now in my 3rd week of waiting to hear from someone, I am not belittling the volunteers in any way what so ever but surely when someone reaches out to a support group, they shouldn't be left waiting for over 3 weeks for someone to get in touch.
Is this the norm for most folks or am I just unlucky?