Reasonable adjustment at a job interview

My son is a 20 year old with autism and maybe ADD who has been studying practical woodland management at special colleges under an EHCP and is currently out of paid work and education.it has been very hard finding local companies to give even a day or 2 of unpaid work experience despite his relevant qualifications and experience.
 He just applied for a council apprenticeship that is just the sort of job he wants to do. They state they are a disability friendly employer. I helped him with the application process as it was too complex for him online. He has been invited to interview but it is very challenging for him to go to a strange place to meet 2 unknown interviewers in a closed door office. He has not done this before. He can speak to people better outside ( which the job would entail) or if he has met them briefly before. 

They asked if he needs any adjustment for his disability for interview. So he emailed them asking if he could bring someone into the interview (me) for moral support. Shockingly they sent a blunt email saying no. Whoever he brings must stay in reception ‘for privacy reasons’. I am shocked and now worried that this first interview experience could put him off ever applying for a job again if they do not handle the situation sensitively. 

does anyone have any advice as I thought this was a very minor reasonable adjustment. Ideally he would have asked for a 5 minute Zoom call beforehand too the week before to informally meet the interviewer before going into the room too which would be much more autism friendly but from that first reply could not ask for that either. Cry

  • Unfortunately, what is and isn't reasonable is a bit of a grey area. It can be hard to navigate. As much as we're entitled to them. Employers will often say what has been requested isn't reasonable. It's an area that needs a lot more guidance I feel.

    However, it is definitely possible to take someone into an interview. Access to work actually offers this as a support to get people into work.

    I would be concerned that they bluntly said no and weren't open to discussing what else would be reasonable.

  • Good morning from America, RachelA

    Shockingly they sent a blunt email saying no.

    Oof, big red flag there. There shouldn’t be an issue with bringing in another person unless he’s applying for something that deals with highly confidential work, which does not sound like what he’s applying for. It’s not like your son is joining the CIA. I agree that this was a reasonable adjustment and I would recommend probably looking elsewhere rather than possibly put your son through a situation he would not be comfortable being in. Especially if this is his first interview experience, that might be best done with a safe person with him.