Bank has randomly stopped a DD

Good to hear - happy reading!

It seems to have been all resolved overnight, although last night it was still payment pending. At least I won't have to brave going to the bank and best of all I can keep reading

Good luck with your bank visit, keep us informed.

yes thats the one I do, i still can't understand why it didn't work seeing as I used the same card to buy a kindle book yesterday and have used it for 3 or 5 months now, the bank refused it even when I went through all the stuff on my account page?

TheCatWoman said:

Funny how you assume that I was being hostile and agressive and overly emotional

I'm used your conversational techniques as the basis of my assumption that you are being perceived as hostile - not that you intend it to be so.

It is quite possibly your autistic communication issues but you often come across in your posts as angry / hostile and report about situation after situation where you have been in a confrontation of some kind.

The suggestion I was making was to actively try to present as polite, questioning and solution seeking to see if it made a difference.

This is not meant as criticism, rather a suggestion to try a different approach to see if it works better.

TheCatWoman said:

I've been using this service hassle free for 5 years, so whats suddenly gone wrong?

Has your card been reissued since the last payment to them? I had a similar issue with mine not long ago as a subscription was based off the older verision of the card that had a different expiry date / security code that had since expired.

TheCatWoman said:

the bank wouldn't honour the DD for my kindle account

A DD is a direct debit, which is a payment made directly from your bank account to theirs each time they request it, but I'm not aware that this is a payment method you can use for a Kindle.subscription? Mine is paid by a recurring debit card payment.

Do you know how to check your payment details? If you go to the Kindle home page, then tap/click the 3 lines with the word "more" underneath, a list will appear that includes "Kindle Unlimited membership". Click or tap that and all your membership details will appear, including your payment method which will show which card they are trying to take it from. You can update that, so if you have recently received a new card because your old one expired you can enter the replacement card details here. If your card hasn't expired, you can enter the details of another debit or credit card if you have another one. Or you can ask the bank to make Amazon Kindle a trusted supplier for your account.

Also when you are in your Kindle unlimited account, look at the section headed "Your membership plans". Mine shows "Your membership renews monthly for £9.49 a month". If it doesn't show that in your account, you might be able to change it to restart automatic monthly card payments.

I hope this is understandable and that I'm not already telling you stuff you know. Good luck.

The thing is Iain last time I wasn't being hostile or agressive I made a perectly reasonable complaint, the manager seemed to be one of those people who see any complaint as agression, I've encountered this on the phone before, but not in person. Hopefully she won't be there anymore or not tomorrow. I'm actually quite good at compalining and not making it personal to the person in front of me or on the other end of the phone, I've been in that position myself to many times to inflict it on someone else.

Funny how you assume that I was being hostile and agressive and overly emotional, even though I said that the next day there was another customer in my normal branch who had exactly the same problem with the same manager?

As I had bought a book yesterday and that had gone through alright and I know there are enough funds in my account, unless somethng has gone very wrong, it all seems a bit of a mystery. New purchases might not be an issue, the issue is with the DD for kindle unlimited which allows me as many books as I like from the unlimited selection that changes from month to month, that is what I use the most and it's great value for me who reads so much. I've been using this service hassle free for 5 years, so whats suddenly gone wrong?

TheCatWoman said:

I'm not looking forward to visiting the bank as last time I was in there I had a minor spat with the manager who threatened to kick me out for complaining about the service I recieved.

If you can try to have the meeting with the clerk or manager (whoever will be helping) and keep emotion or accusations out of the conversation then you are much more likely to get the result you are after - ie the payment sorted.

Phrase it as something like "my payment to Amazon is not going through so can you help me get it working please?". No allcation of blame and a neutral voice requesting their help.

This is how I was trained to get the support you need, and hopefully you will find out why it didn't work at the end of the session so you can decide if you need to make a complaint.

Making a complaint before getting the service is likely to cause you problems in getting the service itself.

TheCatWoman said:

in case I can't get my kindle account restored, WHAT WILL i READ!!!

Everything you have downloaded into the kindle will continue to work I believe so it is only new purchases that will be an issue.

Hopefully you will get it resolved easily and without fuss so you can carry on as usual.