Published on 12, July, 2020
Some time ago I reported a couple of posts as abusive.
After a lengthy delay the community manager has come back saying that they do not see why the posts are abusive.
I could explain why I think the posts are abusive but there does not seem much point given the delay and the fact that the poster does not appear to have posted lately.
Before I leave the matter though I thought I would ask if anyone else on here has also experienced lengthy delays in abuse reports being dealt with.
If my case is an isolated incident then I will probably leave it but if there is a pattern of abuse reports not being dealt with promptly then I might pursue the matter higher.
I have experienced both sides of abusive posts.
I have reported certain posts and they were eventually removed ( or edited) after almost 24 hours.
I have never actually received feedback from NAS explaining why they agreed or disagreed with me, when dealing with my complaints about other people.
I have also have had my posts censored and removed and received warnings from NAS about my conduct. On one of my posts where I queried their decision because I didn't understand what rules I was breaking and where. I eventually received a more detailed explanation. That took a few weeks.
Guess they don't have the time to reply to everybody, so they mostly just agree and act or disagree and don't act, and that's it.