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Asked to leave a restaurant

Bobbysmom

We were asked to leave a restuarant after Bobby (who is 4 and autistic) was having a meltdown after the starters were served. By that I mean crying loudly. A server told us that customers were complaining and they wanted us to leave. I said he would calm down and we would not leave. Then a female server came up and we were asked if we prefer to have our main course takeaway. I said no that he is autistic and would calm down. She shrugged her shoulders. Bobby was very upset and with the unfriendly environment we decided to talk to the staff. We went downstairs and found that the customers were 4 people (small resturant but but no means full). We told the manager that this was discrimination. Told the customers that there are a lot of autistic children and that needed to be more understanding. We were asked by the managers not to speak to the customers. We just left. I am so angry right now. Are they allowed to do this??

Parents

  • I am truly sorry to hear about your experience; that must have been incredibly frustrating and disheartening. It's disappointing when a lack of understanding leads to such situations. I hope Bobby is feeling better now.

  • in reply to roshiyal

    He should be, he's about 12-13 by now.
    TBH I think what happened is sus. I have worked in a restaurant and the first solution is (or at least was when I worked that job) to offer crayons and colouring books and to move a family with a distressed child to a quieter corner, preferably slightly around a physical wall to help block some of the noise. And that's just distressed kids, autism or not.
    I'm autistic myself with great audio sensitivity but if we had a screaming kid on my shift I'd offer the first proposed solution of calming measures then hand the party of people off to a collegue while I went and took my break. Rarely if ever did we ask anyone to leave unless they got abusive and/or physically violent, adisruptive behaviour would have had to be ongoing for quite a while to warrant the manager stepping in and asking people to leave. Kids just crying over whatever usually never made it to the list, some parents with young babies would conclude it was colic or the likes and leave of their own accord, but that was really it in the whole 2 years I worked there. And I worked that job coincidentally around the time the OP made the thread here.

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  • in reply to roshiyal

    He should be, he's about 12-13 by now.
    TBH I think what happened is sus. I have worked in a restaurant and the first solution is (or at least was when I worked that job) to offer crayons and colouring books and to move a family with a distressed child to a quieter corner, preferably slightly around a physical wall to help block some of the noise. And that's just distressed kids, autism or not.
    I'm autistic myself with great audio sensitivity but if we had a screaming kid on my shift I'd offer the first proposed solution of calming measures then hand the party of people off to a collegue while I went and took my break. Rarely if ever did we ask anyone to leave unless they got abusive and/or physically violent, adisruptive behaviour would have had to be ongoing for quite a while to warrant the manager stepping in and asking people to leave. Kids just crying over whatever usually never made it to the list, some parents with young babies would conclude it was colic or the likes and leave of their own accord, but that was really it in the whole 2 years I worked there. And I worked that job coincidentally around the time the OP made the thread here.

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