Hi all,
I have recently used my 'Right ro use' option to ask my daughters GP to refer her to Held Health for an autism assesment. I chose them because they apparently have a 2-12 week wait for assesment, unlike her current provider, whose wait list is four years, ( and we have already been on their waiting list for two years).
I have sent all the required forms to Held Health over a month ago and my daughters school have confirmed they have done the same. However, I have been trying to contact Held Health (Exeter) to check they now have all required paperwork, and that I am now just waiting for an appointment, but I am finding it impossible to get hold of them.
I have called and left telephone messages, emailed and sent in a contact form, and they have not replied to any of my messages since I first tried to contact them two weeks ago. Has anyone else had any experience of this with Held Health? I had been recommended them by someone who said they are very efficent and quick, but their lack of communication is concerning and makes me doubt them. As they are a private provider, I'm worried that I may wait several months and then find they are no longer in business or something and will have to start the process all over again.
