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Held Health -Can't contact them-

Lougabbeb

Hi all,

I have recently used my 'Right ro use' option  to ask my daughters GP to refer her to Held Health for an autism assesment. I chose them because they apparently have a 2-12 week wait for assesment, unlike her current provider, whose wait list is four years, ( and we have already been on their waiting list for two years).

I have sent all the required forms to Held Health over a month ago and my daughters school have confirmed they have done the same. However, I have been trying to contact Held Health (Exeter) to check they now have all required paperwork, and that I am now just waiting for an appointment, but I am finding it impossible to get hold of them.

I have called and left telephone messages, emailed and sent in a contact form, and they have not replied to any of my messages since I first tried to contact them two weeks ago.  Has anyone else had any experience of this with Held Health? I had been recommended them by someone who said they are very efficent and quick, but their lack of communication is concerning and makes me doubt them. As they are a private provider, I'm worried that I may wait several months and then find they are no longer in business or something and will have to start the process all over again. 

 

Parents

  •    hi did you hear back from them? Im currently waiting for the same people to also cant get hold of them, yet my forms say pending but they arent because i sent them all off so wondering if youv heard from them yet x

  • in reply to Beckyleigh12

    Hi, they never replied to any of my emails or phone calls and I just gave up trying to message them in the end.

    However yesterday, I got an email saying my daughter’s paperwork has been assessed now and that we will be offered an appointment within 18 weeks of when they received all the relevent forms, which was the 4th September. They have said not to contact them during the wait period and there was no mention of me having tried to contact them previously in the email I received from them. It was just a generic email really.
    You may just have to wait for them to contact you I’m afraid, it’s very frustrating isn’t it. I hope you hear something soon x

  • in reply to Lougabbeb

    Oh blimey, iv only just sent my paperwork in so hopefully i get the same message as you, i did check online and says they use an ai system for emails and calls yet when i filled out the 3 forms i got an email to say registration one is completed and outcome is completed but the actual detail one says pending but was all sent the same day so its confusing because says they will not offer an appointment until all forms are completed so i wanted them to look on the system but dont look like il get through so considering filling the form out again, do you have a email address i can stay in contact with you to see if you do end up hearing from them? Things like this are so annoying aswel because your just stuck, did u get a email for all your forms once u completed all of them or did yours say pending to? Xx

  • in reply to Lougabbeb

    Oh that sounds great thats exactly what iv done wrote it all down mines only 5 so dont think she will talk to them lol but we will hopefully see when they write to me, glad your being heard x

  • in reply to Beckyleigh12

    Hi Beckyleigh12, yes we had our first of three booked appointments. The first one is for parents only with a therapist and she was very nice and listened to what we had to say and asked us lots of questions. The meeting lasted over 2 hours and they were just asking questions about my daughter from birth to now really. We made a list before the appointment of all the difficulties my daughter has, or is still experiencing that we think are associated with autism. I have found it is easy to forget things if you dont write them down. so I had all the information to hand. It was a very pleasant meeting and the next one in January is just for my daughter with a psychologist. Then the last meeting is for feedback, where parents and child attend together. Hope you get your date soon. 

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  • in reply to Beckyleigh12

    Hi Beckyleigh12, yes we had our first of three booked appointments. The first one is for parents only with a therapist and she was very nice and listened to what we had to say and asked us lots of questions. The meeting lasted over 2 hours and they were just asking questions about my daughter from birth to now really. We made a list before the appointment of all the difficulties my daughter has, or is still experiencing that we think are associated with autism. I have found it is easy to forget things if you dont write them down. so I had all the information to hand. It was a very pleasant meeting and the next one in January is just for my daughter with a psychologist. Then the last meeting is for feedback, where parents and child attend together. Hope you get your date soon. 

Children