• Replies 2 replies
  • Subscribers 28 subscribers
  • Views 835 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

can NEVER get through to NAS phone HELPLINE.

another1

this is a direct complaint to the NAS about the phone line.

WE CAN NEVER GET THROUGH.

as i write this, ive been on the phone over 3 hours, called over 100 times, calling continiously. i still cant get through.

this is not a helpline, its a pisstake. this is not a suitable way to treat sutistic people who hvae dificulties with phones anyway. 

there never used to be a problem with the older system.

please try calling the helpline yourselves and see how long it takes you to get through.

please dont say 'your call will be handelled shortly' because its clearly untrue if i cant get through after 100+ calls over 3 hours.

Parents

  • The helpline is completely impossible to get through on, and if you try and use the e-mail request form it takes weeks for a reply, and in my case my problem was not addressed.

    In some areas there is no help for autistic people, so the helpline is all there is.

    Perhaps the NAS needs to recruit a lot more local volunteers. People are in dire need of help, and the helpline is impossible to access. The NAS needs to do something, and very very quickly. You are left hanging on for ages and then just cut off without explanation, this is no way to treat autistic people, and this from our own charity!!!!

    There never seems to be a reponse from the mods when people bring this very serious problem up.

Reply

  • The helpline is completely impossible to get through on, and if you try and use the e-mail request form it takes weeks for a reply, and in my case my problem was not addressed.

    In some areas there is no help for autistic people, so the helpline is all there is.

    Perhaps the NAS needs to recruit a lot more local volunteers. People are in dire need of help, and the helpline is impossible to access. The NAS needs to do something, and very very quickly. You are left hanging on for ages and then just cut off without explanation, this is no way to treat autistic people, and this from our own charity!!!!

    There never seems to be a reponse from the mods when people bring this very serious problem up.

Children
No Data