this is a direct complaint to the NAS about the phone line.
WE CAN NEVER GET THROUGH.
as i write this, ive been on the phone over 3 hours, called over 100 times, calling continiously. i still cant get through.
this is not a helpline, its a pisstake. this is not a suitable way to treat sutistic people who hvae dificulties with phones anyway.
there never used to be a problem with the older system.
please try calling the helpline yourselves and see how long it takes you to get through.
please dont say 'your call will be handelled shortly' because its clearly untrue if i cant get through after 100+ calls over 3 hours.