Posts disappearing

From my experience; while the technical team wrestle with the anti-spam filter training: you can (inadvertently) trigger the spam-sin-bin.

When that happens you may (briefly) see either a horizontal orange text banner at the top of the screen, or a an orange square text box in the top right hand corner of the screen - alerting you about moderated replies (that means the last posted reply and future replies until a volunteer Moderator is available to adjudicate and take your account out of the moderation queue.

In the meantime, if you need help / support (not emergency support) you may well find you are still able to create a new original post (start a new thread) but your replies will be stacking up in the moderator queue.

It is helpful if you email the Community Manager to let them know what happened / the nature of the reply which was the initial anti-spam moderation trigger / which thread was impacted.  This helps provide evidence / content to aid the technical team with their problem-solving / further tuning of the anti-spam filter.

It is worth mentioning that (where your replies were incorrectly anti-spam trapped); once the Moderator has released them from the queue - it / they (your replies) will become visible in the thread(s) as you had intended.

There is another odd thing being experienced - which is unhelpful - many accounts don't seem to be receiving notifications on their account to alert them to their moderation / quarantine status progress.

Therefore, it is worth doing two things: 1) check some hours / a day later to see if your reply has become visible, and 2) making that earlier email report to the Community Manager (who will reply when possible.

It would be fair to experience the above process during weekdays, with more patience as appropriate over weekends / Bank Holidays.

Later this month an adjusted anti-spam filter experience will be made available and our live testing will commence (simply by our use of our Online Community and providing feedback via the Community Manager if we observe an issue).

Hope that helps (many of us have (repeatedly) been experiencing the spam-moderation--sin-bin ...you are in (multiple) good company!).

From my experience; while the technical team wrestle with the anti-spam filter training: you can (inadvertently) trigger the spam-sin-bin.

When that happens you may (briefly) see either a horizontal orange text banner at the top of the screen, or a an orange square text box in the top right hand corner of the screen - alerting you about moderated replies (that means the last posted reply and future replies until a volunteer Moderator is available to adjudicate and take your account out of the moderation queue.

In the meantime, if you need help / support (not emergency support) you may well find you are still able to create a new original post (start a new thread) but your replies will be stacking up in the moderator queue.

It is helpful if you email the Community Manager to let them know what happened / the nature of the reply which was the initial anti-spam moderation trigger / which thread was impacted.  This helps provide evidence / content to aid the technical team with their problem-solving / further tuning of the anti-spam filter.

It is worth mentioning that (where your replies were incorrectly anti-spam trapped); once the Moderator has released them from the queue - it / they (your replies) will become visible in the thread(s) as you had intended.

There is another odd thing being experienced - which is unhelpful - many accounts don't seem to be receiving notifications on their account to alert them to their moderation / quarantine status progress.

Therefore, it is worth doing two things: 1) check some hours / a day later to see if your reply has become visible, and 2) making that earlier email report to the Community Manager (who will reply when possible.

It would be fair to experience the above process during weekdays, with more patience as appropriate over weekends / Bank Holidays.

Later this month an adjusted anti-spam filter experience will be made available and our live testing will commence (simply by our use of our Online Community and providing feedback via the Community Manager if we observe an issue).

Hope that helps (many of us have (repeatedly) been experiencing the spam-moderation--sin-bin ...you are in (multiple) good company!).