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Online putchases

NAS12537

Can any one please give me some advice, my 8 year old autistic boy who has no sense of money what so ever however is a total technical geek, managed to get on his dads PS4 account and download fortnight and make £250 worth on purchase! We contacted PayPal straight away and we explained to them how he is and they raised it with Sony, Sony have said we can have the money back however will block the whole account, which obviously his dad is not happy with as he has spent more then the £250 on there with games etc he has purchased over the years, has anyone managed to appeal this with Sony at all,  know it’s a very downside mistak to happen and e have learnt from it and password protected everything now, howver I don’t fee it’s fair that they block everything going forward, causes a bad atmosphere in the house at the min, as my son does not understand he has actually done anything wrong, thank you for any help or advice you can give me  

  • in reply to NAS12537

    Then you'll have to decide which option hurts you the least.      It sound like you'll just have to accept the loss caused by your son if losing the account is too much hassle.

    Of course, Sony know the position they've put you in - and I'd suggest that it's deliberate to make you accept the loss - and as there is no obligation for them to do anything at all because, technically, you're at fault, they've got you over a barrel.   Disappointed

  • in reply to Plastic
    1. I’m happy they offered a refund, howeve if we accept it, then their dad looses everything else on his account, which equates to more than £250, I was asking to see if anyone was able to appeal it, where to keep their dads account still active 
  • in reply to NAS12537

    I wasn't having a go - these things happen - but it can be avoided by doing things properly and making sure the kids have their own machines where there's no saved information or credit card info linked to them.

    Also, how is an 8-year old supposed to understand finance or credit cards - he found a way to do what he wanted - and that path was left open to him - as far as he's concerned, he's not done anything wrong.

    I didn't say you specifically do drunk purchasing - I was suggesting that a lot of online accidental purchases get blamed on kids.

    As I said, you're very lucky to be offered a refund - lots of other companies would not be so generous - so grab the money and have a rethink about your security.

  • in reply to Plastic

    This has never happened to us before and we thought the security we had in place on them was strong enough, as for drunken purchases this does not happen as parents of 2 autistic children we don’t have time for that nor would we do so anyway as they need to rely on us,

    I asked for advice and help not criticism,

    his dad has the account and like most parents of autistic children we all need our little escapes that’s his way of relaxing, I thought this would be a place for parents to be understanding I guess I was wrong!! 

  • Sorry to sound harsh but to be honest, if they will refund the money, take it - and you should consider the inconvenience of having to sort out a new account and deal with passwords is really YOUR punishment for being so careless with your own security.

    This is also nature's way of telling you to NEVER to share machines with your kids - this was bound to happen and I think you're VERY lucky that they even entertained the idea of refunding you - if you think about it, I'd bet that all of the Friday night 'drunk purchases' get blamed on kids guessing passwords etc.      Same with 'accidental' ebay purchases.   Smiley