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Why are the forums so often offline?

California
over 5 years ago

Why are the forums so often offline?

This is now every day several times a day.

It is horrible when you are writing something and everything is lost because the forum goes offline.

Makes me really anxious as I follow some people and I like to read the updates from them.

Parents
  • over 5 years ago

    An update.

    The problem is complex. We are working on it with our suppliers, but I have to ask your patience while we find a resolution. In the meantime, we are taking several steps to limit service interruptions and therefore reduce the effect on you.

    I think Cassandro was right, in the other thread, to suggest that further questions and discussions (of this problem) happen here in this thread. That other thread did originally refer to a DNS problem, which was something of a one-off five months ago, and has no bearing on the current issue. This problem appears to be software-related. Apologies to anyone, especially , who was confused by the use of one thread for two different things that have happened at different times.

    I'll provide updates as they are available.

    Regards

  • over 5 years ago in reply to WebPM

    Seems much better for the last week. Is it fixed?  Or is the coming planned maintenance on Thursday to fix it?

  • over 5 years ago in reply to Cassandro

    Neither of those, regrettably. We are continuing to work on the issue from two directions. However, at present the interim steps that I mentioned in my previous message are still in place. It's good to know that things have improved from your perspective, but that won't prevent us from looking for a more complete solution.

    Thursday amounts to a maintenance release for the WWW site - a series of small changes affecting presentation and security that you probably won't notice, even though they matter. Some of them are tidying up after the recent switch to https: This Community site is affected because the WWW site provides its single sign-on - so this site will be here, but read-only for an hour or two.

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  • over 5 years ago in reply to Cassandro

    Neither of those, regrettably. We are continuing to work on the issue from two directions. However, at present the interim steps that I mentioned in my previous message are still in place. It's good to know that things have improved from your perspective, but that won't prevent us from looking for a more complete solution.

    Thursday amounts to a maintenance release for the WWW site - a series of small changes affecting presentation and security that you probably won't notice, even though they matter. Some of them are tidying up after the recent switch to https: This Community site is affected because the WWW site provides its single sign-on - so this site will be here, but read-only for an hour or two.

Children
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