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Pain Clinic, waste of time

TheCatWoman

I had a call with the pain clinic earlier, I'd been waiting nearly 7 months for an appointment, I was supposed to speak to the consultant, but he wasn't in today, so I had a nurse instead, she was one of the most unsympathetic people I think I've ever spoken too and that takes some doing. Seeing that I'd been discharged before for something else, she asked 'what I expected from them this time?' That felt incredibly insulting, like I'm on at them all the time, I was refered this time for a different problem than before, I asked if it was possible that they had some different injections to the ones I normal have or if I could have them more often with a consultants recomendation

Parents

  • Good morning,

    Think I had a similar experience.

    August 2025 I over stretched when putting away biscuits in the cupboard. Thought it was a soft tissue injury or rotar cuff injury (similar); 

    December 2025 I caved in to book a nhs physiotherapy appointment (gp surgery); went to make the appointment, the receptionist said that it's a long wait as the physiotherapist was off (vacation); asked me which part of the body needed physio on.

    On 5th December I had a phone call to say that the clinic runs on Wednesdays.

    Booked myself on 7th January. 4 reminder messages (1 text and 3 NHS app messages);

    Attended the appointment, listened to me and said frozen shoulder. Explained to me what it is. If I get it on the left side I have to have a blood test to rule out diabetes. Also go back if gets worse.

    Making appointments is difficult.

    Two mistakes on my medical records. 

    I'd declined the steroid injection (I wasn't told the side effects or any other stuff);

    Finding paracetamol  and deep heat gel helps. Will take ages to heal. 

    I was expecting to go to the GP surgery to make an appointment, which was simpler as find it difficult to do phone calls. 

    Another problem is that you can't book appointments online as people weren't turning up for appointments without cancelling.

    Absolutely ridiculous. 

  • in reply to vardaguyn

    You have highlighted how difficult it is to make appointments.

    The GP’s surgery website in my area states that there art two ways to make an appointment. Telephone at 8.30am and speak to a receptionist or go online at 6.30pm Monday to Friday when new appointments are released. The reality is that the phone line is constantly engaged when I ring from 8.30am onwards. I redial and sometimes I get put in a queue that eventually puts me through to a receptionist who tells me the doctor will ring me. On other occasions after waiting on the telephone queue for 20 minutes, the call is cut off and when I redial a voice recording tells me to phone tomorrow. 

    There is a scramble at 6.30pm to book an online appointment. Only a few appointment slots are released and eventually a message tells me that no online appointments are available.

    I hope you get the care you need for your shoulder. A friend of mine had a frozen shoulder and it made me realise what a painful condition it is.

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  • in reply to vardaguyn

    You have highlighted how difficult it is to make appointments.

    The GP’s surgery website in my area states that there art two ways to make an appointment. Telephone at 8.30am and speak to a receptionist or go online at 6.30pm Monday to Friday when new appointments are released. The reality is that the phone line is constantly engaged when I ring from 8.30am onwards. I redial and sometimes I get put in a queue that eventually puts me through to a receptionist who tells me the doctor will ring me. On other occasions after waiting on the telephone queue for 20 minutes, the call is cut off and when I redial a voice recording tells me to phone tomorrow. 

    There is a scramble at 6.30pm to book an online appointment. Only a few appointment slots are released and eventually a message tells me that no online appointments are available.

    I hope you get the care you need for your shoulder. A friend of mine had a frozen shoulder and it made me realise what a painful condition it is.

Children
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