Support

If you have an address I would put in writing that you have not got the report you paid for.  Is it clear from your email messages that you have not received the report?  Could it have got lost in the post? Did you get your quote in writing detailing what you were paying for?

You can find out if she's a member of these: http://www.rcslt.org/

How can I make a complaint about an individual speech and language therapist?
If your complaint relates to an individual speech and language therapist, who works for an NHS body, another public sector or an independent healthcare provider, you can complain to that organisation in the same way as described above.

You can also complain to the Health Service Ombudsman if you are unhappy with the outcome of a local NHS complaints procedure or to the Care Quality Commission with respect to a complaint made to an independent healthcare provider.

In addition:

Independent therapists

• If the therapist is a member of the Association of Speech and Language Therapists in Independent Practice (ASLTIP), you can raise a concern with this organisation.

• An initial concern against an ASLTIP member can often be resolved by prompt, thorough, local and informal conciliation before it is logged as a formal complaint. Members of the ASLTIP Executive are willing to act as intermediaries (as would an NHS manager in the public sector) to help resolve concerns. As a first step, a complainant approaching ASLTIP with an initial concern will be offered this conciliation facility.

• If conciliation fails, or if either party is unwilling to attempt conciliation, then the complainant will be advised to submit a formal complaint to the secretary of ASLTIP in writing. Complaints should normally be made within six months of the incident or the time it was discovered.

or these: http://www.helpwithtalking.com/

"If you are dissatisfied with any element of the intervention or management of your ASLTIP member's speech and language therapy, then please contact the office in the first instance and we will contact you as soon as possible."

...and complain if she doesn't come through with the promised report.

It's a lot of money to pay with nothing to prove at the end of it.

If you have an address I would put in writing that you have not got the report you paid for.  Is it clear from your email messages that you have not received the report?  Could it have got lost in the post? Did you get your quote in writing detailing what you were paying for?

You can find out if she's a member of these: http://www.rcslt.org/

How can I make a complaint about an individual speech and language therapist?
If your complaint relates to an individual speech and language therapist, who works for an NHS body, another public sector or an independent healthcare provider, you can complain to that organisation in the same way as described above.

You can also complain to the Health Service Ombudsman if you are unhappy with the outcome of a local NHS complaints procedure or to the Care Quality Commission with respect to a complaint made to an independent healthcare provider.

In addition:

Independent therapists

• If the therapist is a member of the Association of Speech and Language Therapists in Independent Practice (ASLTIP), you can raise a concern with this organisation.

• An initial concern against an ASLTIP member can often be resolved by prompt, thorough, local and informal conciliation before it is logged as a formal complaint. Members of the ASLTIP Executive are willing to act as intermediaries (as would an NHS manager in the public sector) to help resolve concerns. As a first step, a complainant approaching ASLTIP with an initial concern will be offered this conciliation facility.

• If conciliation fails, or if either party is unwilling to attempt conciliation, then the complainant will be advised to submit a formal complaint to the secretary of ASLTIP in writing. Complaints should normally be made within six months of the incident or the time it was discovered.

or these: http://www.helpwithtalking.com/

"If you are dissatisfied with any element of the intervention or management of your ASLTIP member's speech and language therapy, then please contact the office in the first instance and we will contact you as soon as possible."

...and complain if she doesn't come through with the promised report.

It's a lot of money to pay with nothing to prove at the end of it.