Hi everyone,
I wanted to start a discussion about Merlin’s (Alton Towers, Chessington, Thorpe Park etc) recent update to the Ride Access Pass (RAP), as I’m worried it may negatively affect many autistic people and others with non-physical disabilities.
Merlin have announced that from 2nd February 2026, they will only accept the following Nimbus symbols for RAP eligibility:
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Difficulty Standing
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Level Access
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Urgent Toilet Needs
This seems to mean that difficulties related to crowds, sensory overload, and long queues may no longer be considered in the same way.
My 12-year-old sister is autistic and physically able, but she really struggles with busy, crowded queues for long periods of time. RAP has been what made visits to places like Alton Towers manageable and enjoyable for her. Without that support, it’s hard to see how we could continue going.
I completely understand the need for clear criteria, but I’m concerned that this change could unintentionally exclude many neurodivergent visitors who still have very real access needs.
Has anyone else been affected by this or heard more about how it will work in practice?
And does anyone know what the best way is for families to raise concerns or ask Merlin to reconsider support for autistic visitors — for example through feedback channels or disability advocacy groups?
It would be really helpful to hear others’ thoughts and experiences.
Thanks
