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Digital NHS and AI

TheCatWoman

Wes Streeting has announced new digital services for NHS England and that the public will have to be educated about it, will that include teaching us how to use a smart phone, afford a smart phone and how to download an app and not give our data to scammers?

I'm glad I live in Wales and don't have to put up with this nonsense..yet and that my GP's don't force people to use the stupid app thing we have that doesn't work.

Parents

  • You may also need to ask /how/ people use smartphones. Smartphones work quite well as ordinary telephones - I have an old iPhone which I used as an ordinary phone for a few months last year before it conked out. I never really did figure out how to do anything "smart" on it, and my attempts to download free apps were aborted when it asked for an invoicing address. Still, it worked really well as an ordinary telephone, with good sound quality (despite only using GSM), a loud and clear but un-obnoxious ringer and a reasonable battery life.

    I have also come across plenty of OAPs who quite happily use a smartphone for things like telephone calls, taking/sharing photos, reading news etc. This of course does have its problems as many older people are slower to learn these things and can have problems with dexterity and eye sight. 

    Frequency of use can also be an issue. I've been to NHS hospitals only 3 or 4 times in the last 15 years. I don't know how to use their self service machines or websites or apps... and why would I? The self service tills in Tesco and M&S however... I've been using those practically every week for the last 15 years - and there is always someone there to help if you aren't sure.

    will that include teaching us how to use a smart phone, afford a smart phone and how to download an app and not give our data to scammers?

    I hope so, but I don't think they will be able to replace ordinary 'customer service' entirely. There will always be people who cannot manage a smartphone due to illness (even if temporarily), or who's smartphone broke/got lost/stolen etc etc.

  • in reply to mp500

    I am only in my early 60s and avoid apps. I prefer to phone on my landline and speak to a person. I do use some stuff on the smart phone, but often change something if my finger hovers nearby.

    As for having to log in, at the surgery for example, I often end up talking to it as I try to figure it out.

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  • in reply to mp500

    I am only in my early 60s and avoid apps. I prefer to phone on my landline and speak to a person. I do use some stuff on the smart phone, but often change something if my finger hovers nearby.

    As for having to log in, at the surgery for example, I often end up talking to it as I try to figure it out.

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