Advice pleas if possible

Good Evening 

My son who is 30 is on  income support/esa i recently recieved a form to fill in for his review which i did .Last saturday i recieved a letter from my drs practice saying he needs to go for a General Health assesment.Now kieran as issues with leaving the house he hasnt left since june 2014 due to his fear oof the outside.So i go down to my drs and explain the situation the receptionist says well we ll get the dr to ring him.No he wouldnt communicate with anyone else.Get him to write a letter to give us permission to speak to you about him no he doesnt write well enough.You write a letter and get him to sign it and bring your appointee form from DWP.So i went away did all this went back saw the receptionist from hell who i tried to explain again i knew she wasnt really interested but photocopied the documnets  it will go on his medical records "will the dr ring me (to much trouble) listening again) i ll make you an appoinment for a telephone consultation wednesay 3rd august bye.Now i didnt know if they were ringing him or ringing to speak to me waited in all day no phone call because he hasnt been to the drs since he was about 10 i mthinking now maybe wrong telephone number on record  but shouldnt she have asked if the details were correct.What do i do now approach drs to go over all this again or ring DWP and speak to them.

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