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Telephone conversations

random

Recently, the past 4-5 months, telephone conversations are becoming increasingly difficult for me, and this is compounding problems as many people just don't seem to want to communicate by anything other than a phone. I mentioned it to my doctor last week, and he said just think about what you want to say and phone. That hasn't made any difference

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  • I can identify with that, random.  Just recently, I've been chasing my autism evaluation report, which I've still not received after a month and a half.

    When I phoned the mental health services contact number, I had to wait for ages listening to the terrible muzac and being told how important my call was by a recorded voice.  When I got through, they ddn't even seem to know that the service I had used even exists.

    I told them what surgery the service was at.  So they put me through to reception there - only for that person to put me straight back through to the central contact point again.

    Luckily, when I called the surgery receptionist a second time, she gave me the direct number for the service - but made it quite clear that she wasn't supposed to do that, and I shouldn't say where I got the number from.

    If it hadn't been for her, I could have just been bounced backwards and forwards forever!  All the while that this was going on, my anxiety levels were steadily rising, and I just wanted to put the phone down and give up.

    As you say, it's utterly draining emotionally.

    Now I'm trying to get some help making a new benefits claim from our local disability advice service.  The only way to contact them is by phone, and the lines are only open for a couple of hours, two days a week!  You would expect them, of all people, to realise that this discourages access for people who have communication difficulties.  As Paddy said, "unaccommodating".

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  • I can identify with that, random.  Just recently, I've been chasing my autism evaluation report, which I've still not received after a month and a half.

    When I phoned the mental health services contact number, I had to wait for ages listening to the terrible muzac and being told how important my call was by a recorded voice.  When I got through, they ddn't even seem to know that the service I had used even exists.

    I told them what surgery the service was at.  So they put me through to reception there - only for that person to put me straight back through to the central contact point again.

    Luckily, when I called the surgery receptionist a second time, she gave me the direct number for the service - but made it quite clear that she wasn't supposed to do that, and I shouldn't say where I got the number from.

    If it hadn't been for her, I could have just been bounced backwards and forwards forever!  All the while that this was going on, my anxiety levels were steadily rising, and I just wanted to put the phone down and give up.

    As you say, it's utterly draining emotionally.

    Now I'm trying to get some help making a new benefits claim from our local disability advice service.  The only way to contact them is by phone, and the lines are only open for a couple of hours, two days a week!  You would expect them, of all people, to realise that this discourages access for people who have communication difficulties.  As Paddy said, "unaccommodating".

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