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Telephone conversations

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Recently, the past 4-5 months, telephone conversations are becoming increasingly difficult for me, and this is compounding problems as many people just don't seem to want to communicate by anything other than a phone. I mentioned it to my doctor last week, and he said just think about what you want to say and phone. That hasn't made any difference

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  • Songwriter, in response to "if someone starts with "Hi, how are you?" I launch straight into "Hi, I'm trying to deal with this..." which isn't always ideal, and I'll then have to list everything I'm trying to deal with rather than tackling one issue at a time," 

    Part of my list/script of things to say, and something I rehearse a lot for a particularly tricky call, is the opening line, which is a one or two sentence summary of why I'm phoning. I do this for tricky face to face conversations too, actually. An example is telling a business or shop about a problem with a product. I might say "hello, I bought [name the product or type of product] from you last month and it hasn't been working as I had expected."

    The worst type of call for me is the negotiation of a new contract where, to get a better than advertised price, you are meant to threaten to leave, be incredulous at their initial offer and yet not cross the line of rudeness, then say "oh alright then, I'll stay" (well, not quite in those words!)

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  • Songwriter, in response to "if someone starts with "Hi, how are you?" I launch straight into "Hi, I'm trying to deal with this..." which isn't always ideal, and I'll then have to list everything I'm trying to deal with rather than tackling one issue at a time," 

    Part of my list/script of things to say, and something I rehearse a lot for a particularly tricky call, is the opening line, which is a one or two sentence summary of why I'm phoning. I do this for tricky face to face conversations too, actually. An example is telling a business or shop about a problem with a product. I might say "hello, I bought [name the product or type of product] from you last month and it hasn't been working as I had expected."

    The worst type of call for me is the negotiation of a new contract where, to get a better than advertised price, you are meant to threaten to leave, be incredulous at their initial offer and yet not cross the line of rudeness, then say "oh alright then, I'll stay" (well, not quite in those words!)

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