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Telephone conversations

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Recently, the past 4-5 months, telephone conversations are becoming increasingly difficult for me, and this is compounding problems as many people just don't seem to want to communicate by anything other than a phone. I mentioned it to my doctor last week, and he said just think about what you want to say and phone. That hasn't made any difference

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  • I also struggle a lot with calls, but in honesty I've found that I've not really needed to make any for the past year. Are there ways that you could further limit your phone calls?

    Most companies now have a strong online/social media presence, so I will always do what I can to contact them by email or on Facebook and in most cases we never get to the stage of a call being needed.

    For absolutely essential calls, I do go through the conversation in my head and plan myself a little script, writing notes to read from based on where the conversation might go. Admittedly the conversations don't always go where I expect them to, which can be difficult to deal with, but a script is better than going in with nothing.

    The issue with the script, and the same applies to my real life conversations, is that I do then try to work through it. I attempt to get everything out as quickly as possible. I know that I then seem rude and like I'm rushing the conversation and ignoring other people, for example if someone starts with "Hi, how are you?" I launch straight into "Hi, I'm trying to deal with this..." which isn't always ideal, and I'll then have to list everything I'm trying to deal with rather than tackling one issue at a time, but ultimately I do end up getting through conversations with goals met, even if they haven't gone smoothly.

    As curious suggested, I also do my best not to make any decisions on the phone or commit to anything. As an added side effect, this does make people realise that a phone call isn't actually getting anything from me and that actually, they'd be quicker dealing with me online, so that tends to help to reduce the number of calls but only in people that are experienced dealing with me. I always do what I can to push the conversation to an online medium, where I can control it better and have more time to think.

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  • I also struggle a lot with calls, but in honesty I've found that I've not really needed to make any for the past year. Are there ways that you could further limit your phone calls?

    Most companies now have a strong online/social media presence, so I will always do what I can to contact them by email or on Facebook and in most cases we never get to the stage of a call being needed.

    For absolutely essential calls, I do go through the conversation in my head and plan myself a little script, writing notes to read from based on where the conversation might go. Admittedly the conversations don't always go where I expect them to, which can be difficult to deal with, but a script is better than going in with nothing.

    The issue with the script, and the same applies to my real life conversations, is that I do then try to work through it. I attempt to get everything out as quickly as possible. I know that I then seem rude and like I'm rushing the conversation and ignoring other people, for example if someone starts with "Hi, how are you?" I launch straight into "Hi, I'm trying to deal with this..." which isn't always ideal, and I'll then have to list everything I'm trying to deal with rather than tackling one issue at a time, but ultimately I do end up getting through conversations with goals met, even if they haven't gone smoothly.

    As curious suggested, I also do my best not to make any decisions on the phone or commit to anything. As an added side effect, this does make people realise that a phone call isn't actually getting anything from me and that actually, they'd be quicker dealing with me online, so that tends to help to reduce the number of calls but only in people that are experienced dealing with me. I always do what I can to push the conversation to an online medium, where I can control it better and have more time to think.

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