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Struggling with current job

Em_Jones

Hey all, hope you're well

I've been recently diagnosed with Autism but have been suffering with anxiety for years (we believe this to be all linked)

I currently work as a customer service agent for a bank. Ever since I joined 3 years ago I've always really struggled with calls to the point where I've had to take time off sick due to this. I really struggle with dealing with conflict. If someone starts shouting at me, I start to cry even if I know I'm not in the wrong

Work is currently going really downhill to the point where they're not really caring about CS agents. They're chucking in so much extra stuff for us to do and remember alongside having to keep up with stats etc. I'm really struggling with this, and I'm finding my mental health is getting worse and worse. I was getting heart palpitations and my doctor told me to just look for a new job! 

I want to quit but I cannot seem to find any job roles that would be suitable for me as I don't think I'd be able to handle large amounts of customer contact (face to face or on calls)

Does anyone have any suggestions or advice for jobs that have helped or are good for autistic individuals, as I'm just sitting panicking 

Thank you guys

Parents
  • Em_Jones said:
    Work is currently going really downhill to the point where they're not really caring about CS agents.

    This is one role that AI will replace the majority of staff in the next few years I fear - I was involved in training the AI system to replace all the IT support staff where I worked a few years ago and they now only keep enough to handle swapping out equipment when it breaks and are now looking to oursource this.

    I would advise considering what things actually interest you and start looking at possible careers around these. Working with your hands is a good option as AI is a long way from being able to do this yet (but it will eventually) and it may give you enough of a career to see you to retirement.

    I chose to retire and renovate apartments for a living - one of these a year replaces the salary I would make in my old job and it only takes 2-3 months.It was a 3 year learning curve for the main areas but I enjoy it, it pays well and I get 9 months of holiday a year.

    Let us know what subjects interest you and we can suggest some potential jobs for you that you may not have considered.

    In the words of Alanis Morissette "the moment I jumped off of it was the moment I touched down".

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  • Em_Jones said:
    Work is currently going really downhill to the point where they're not really caring about CS agents.

    This is one role that AI will replace the majority of staff in the next few years I fear - I was involved in training the AI system to replace all the IT support staff where I worked a few years ago and they now only keep enough to handle swapping out equipment when it breaks and are now looking to oursource this.

    I would advise considering what things actually interest you and start looking at possible careers around these. Working with your hands is a good option as AI is a long way from being able to do this yet (but it will eventually) and it may give you enough of a career to see you to retirement.

    I chose to retire and renovate apartments for a living - one of these a year replaces the salary I would make in my old job and it only takes 2-3 months.It was a 3 year learning curve for the main areas but I enjoy it, it pays well and I get 9 months of holiday a year.

    Let us know what subjects interest you and we can suggest some potential jobs for you that you may not have considered.

    In the words of Alanis Morissette "the moment I jumped off of it was the moment I touched down".

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